Advance Layer causes Adobe Animate CC to crash

[Sethie]

hello.

I had a file from the previous version with camera layers. when I try to open it ask if you want to turn on advance layer to enable the camera layers. but when I say Yes, it just crush and becomes not responding.

can someone please help.

[Preran · Accepted solution]

Apologize for your experience. Can you try restoring preferences Re-create preferences​ and let us know if that helped?

For more assistance, I suggest getting in touch with us directly using this link Contact Customer Care

Thanks,

Preran