Copy link to clipboard
Copied
I have the same problem of another user I've seen. After upgrade of Animate 2021, it crashed with MacBook Pro 0S 10.15.7.
What can I do?
Hi @Lazzari @Angelo5FBF @francescot / All
We have identified that this is happening due to one or more corrupted fonts present in the machine. Loading of such fonts during application startup leading to the crash. We are working on a fix for this and will let you know as soon as there is an update.
Thanks!
Mohan
Copy link to clipboard
Copied
reset your preferences - : https://helpx.adobe.com/animate/using/set-preferences.htmll
Copy link to clipboard
Copied
Thank you, I tried to reset preferences using Command+Option+Shift (Mac OS) as I started Animate, but it doesent work, it still crashed
Copy link to clipboard
Copied
delete the preference files. by googling your os and adobe animate preference file location
Copy link to clipboard
Copied
Deleting my preferences made no difference. Crashing on launch.
Copy link to clipboard
Copied
Same issues here on
Mac Pro 2012 running on 10.14.6
3.33ghz quad-core 42gb ram
SSD
This is also happening with Dimension
Copy link to clipboard
Copied
I got the exact same issues here.
macOS Mojave
10.14.6
2.3 GHz Intel Core i5
8GB 2133 MHz LPDDR3
Copy link to clipboard
Copied
I also attempted to reset preferences and it still crashed.
Copy link to clipboard
Copied
Ok there is no way to solve this problem, so must restore the older version?
Copy link to clipboard
Copied
Hi @Lazzari @Angelo5FBF @francescot / All
We have identified that this is happening due to one or more corrupted fonts present in the machine. Loading of such fonts during application startup leading to the crash. We are working on a fix for this and will let you know as soon as there is an update.
Thanks!
Mohan
Copy link to clipboard
Copied
Hi,
Is there any update on when this problem will be fixed?
I use animate as part of my after effects workflow but since I've updated my apps AE 2021 doesn't import my Animate 2020 files.
Copy link to clipboard
Copied
Not exactly sure what "corrupted font" means... it was working just fine before and I didn't change any fonts or install new one. And I just updated Animate to the latest version (v 21.0.4 Build 39603) and problem still persists 😕
Anyway, the thing I found out is when I uncheck "Export in frame 1" in "Font Embedding" panel for each font everything works just fine.
Hope this helps someone!
Copy link to clipboard
Copied
Hi - Is the application crashes on Test movie of a specific file? Would it be possible for you to report the issue at https://adobe.allegiancetech.com/cgi-bin/qwebcorporate.dll?BPY8J4 witn steps leading to crash for us to take a look?
Thanks!
Mohan
Copy link to clipboard
Copied
I was facing the same issue as everyone here. I downgraded to the previous release and it is working now. Will wait for the fix to upgrade again.
Copy link to clipboard
Copied
Thank you Mr Mohanaraj
Copy link to clipboard
Copied
Can you please let me know as well? I'm really needing to use it, and cleaning out my fonts didn't work, so completely at a loss over here.
Copy link to clipboard
Copied
checking more than once per week isn't going to help. you can expect it will take weeks to months before a "next" version of animate is released.
in the meantime, if you think this problem applies to you, remove or fix your corrupted fonts.
Copy link to clipboard
Copied
thanks!, the corrupted fonts fixed didn't work. Opted to download a previous version until the new one comes out.
Copy link to clipboard
Copied
Happening here too- any updates for fixes?
Copy link to clipboard
Copied
repair your fonts.
Copy link to clipboard
Copied
Hello, mine is now working.
I repaied fonts previously but this did nothing, but have just reinstalled animate and it's all good.
Thanks
Copy link to clipboard
Copied
you're welcome.
Copy link to clipboard
Copied
Adobe Animate 2021 - Mac OS version 11.01 - 1019 Macbook Pro
Fonts all are fine. deleted prefs file. Tried reinstalling. Crashes on startup. Useless app
Copy link to clipboard
Copied
big sur is not compatible with animate, yet. the next animate will probably fix that
Copy link to clipboard
Copied
I've done the upgrade to Bigsur for my Ibook and the latest Animate works