After upgrade of Animate 2021, it crashed with MacBook Pro 0S 10.15.7

Community Beginner ,
Oct 21, 2020 Oct 21, 2020

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I have the same problem of another user I've seen. After upgrade of Animate 2021, it crashed with MacBook Pro 0S 10.15.7.

What can I do?

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correct answers 1 Correct answer

Adobe Employee , Oct 22, 2020 Oct 22, 2020

Hi @Lazzari @Angelo5FBF @francescot / All

We have identified that this is happening due to one or more corrupted fonts present in the machine. Loading of such fonts during application startup leading to the crash. We are working on a fix for this and will let you know as soon as there is an update.

 

Thanks!

Mohan

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Community Expert ,
Dec 08, 2020 Dec 08, 2020

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sounds good.

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New Here ,
Feb 20, 2022 Feb 20, 2022

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@Mohanaraj ...hi i've been searching adobe forums and NO you have not identified the problem!  I purchase a brand new M1 imac and installed adobe animate and I have lost all ability to create a file beyond the first day, i've been through 12 hours of your help and tech desk and i've recreated the file several times in different ways only to have the same thing happen 24 hours later!  THIS IS NOT FIXED.  I am no longer able to use adobe animate on a brand new machine that was recommended by adobe!  what is going on?!  i've lost a week and a half of hard work over this!!!  

Erin

 

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Community Expert ,
Feb 20, 2022 Feb 20, 2022

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please don't post duplicate messages.  return to your previous thread and continue the discussion there.

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