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Animate 2017 Not Starting

New Here ,
Aug 12, 2017 Aug 12, 2017

Animate 2017 is not starting, crashing before anything loads for the program.

It is failing in ntdll.dll with no useful error information:

Faulting application name: Animate.exe, version: 16.5.1.104, time stamp: 0x5955a84e

Faulting module name: ntdll.dll, version: 6.1.7601.23864, time stamp: 0x595fa942

Exception code: 0xc000041d

Fault offset: 0x000000000004dc9d

Faulting process id: 0x18b8

Faulting application start time: 0x01d313c1dfe70ed1

Faulting application path: G:\Adobe\Adobe Animate CC 2017\Animate.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 1dc42f31-7fb5-11e7-92a6-005056c00008

I am running Windows 7 Pro ; i7 64bit processor, 32 GB of RAM

Crash happens within a second or two of trying to launch the app. No loading/splash screen or anything shows.

I followed all the steps here with no progress: Troubleshooting tips to fix Animate CC crash on launch or startup

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Community Expert ,
Aug 12, 2017 Aug 12, 2017

Looks like it might be a bad video driver.

Did this start happening since the Win10 Creator update?

Programs close-faulting module NTDLL.DLL - Microsoft Community

Nancy

Nancy O'Shea— Product User, Community Expert & Moderator
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New Here ,
Aug 15, 2017 Aug 15, 2017

I don't use Windows 10, and my driver gives me no problems with other programs. I do not believe that response is related, at least not as such.

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Community Expert ,
Aug 15, 2017 Aug 15, 2017

Then please do a Google search for NTDLL.dll and see what surfaces for you.   That's your faulting module. 

Nancy

Nancy O'Shea— Product User, Community Expert & Moderator
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Adobe Employee ,
Aug 16, 2017 Aug 16, 2017
LATEST

Adding to what Nancy said, have a look at the solution in this post Acrobat 11.0.10.32 Crashing on C:\Windows\SysWOW64\ntdll.dll. and let us know if you nee further assistance.

Thanks,

Preran

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