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Animate 2017 is not starting, crashing before anything loads for the program.
It is failing in ntdll.dll with no useful error information:
Faulting application name: Animate.exe, version: 16.5.1.104, time stamp: 0x5955a84e
Faulting module name: ntdll.dll, version: 6.1.7601.23864, time stamp: 0x595fa942
Exception code: 0xc000041d
Fault offset: 0x000000000004dc9d
Faulting process id: 0x18b8
Faulting application start time: 0x01d313c1dfe70ed1
Faulting application path: G:\Adobe\Adobe Animate CC 2017\Animate.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 1dc42f31-7fb5-11e7-92a6-005056c00008
I am running Windows 7 Pro ; i7 64bit processor, 32 GB of RAM
Crash happens within a second or two of trying to launch the app. No loading/splash screen or anything shows.
I followed all the steps here with no progress: Troubleshooting tips to fix Animate CC crash on launch or startup
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Looks like it might be a bad video driver.
Did this start happening since the Win10 Creator update?
Programs close-faulting module NTDLL.DLL - Microsoft Community
Nancy
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I don't use Windows 10, and my driver gives me no problems with other programs. I do not believe that response is related, at least not as such.
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Then please do a Google search for NTDLL.dll and see what surfaces for you. That's your faulting module.
Nancy
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Adding to what Nancy said, have a look at the solution in this post Acrobat 11.0.10.32 Crashing on C:\Windows\SysWOW64\ntdll.dll. and let us know if you nee further assistance.
Thanks,
Preran
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