animate 2019 won't even open?

[MapleMouse]

I have gone through all the troubleshooting supplied here on the forums and I cannot get Animate to open still. It launches and goes through the splash screen to the UI then just closes with no error. I'm gutted, I've tried all the fixes I could find on the forums here and it still won't launch 😕 super frustrated.

[kglad]

reset your preferences -

http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

    (or remove Win:  C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

                                  C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

                        Mac:   /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

                                    /Users/<username>/Library/Preferences/Adobe/Animate/<version>/)

[Preran]

Did the solution above help, or do you need further assistance? Let us know and we will do our best to help you.

[jasont47978781]

I'm having the same issue, and cannot seem to get any help on the support chat

[kglad]

did you successfully reset your preferences?

[jasont47978781]

I don't really know what that means, and this is the first time it's been installed or attempted to be used. I shouldn't need to reset anything.

[kglad]

read message 1.

[jasont47978781]

that link goes to Flash professional, not Adobe Animate

[kglad]

still applies to animate or proceed to line 2:

   (or remove Win:  C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

                                  C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

                        Mac:   /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

                                    /Users/<username>/Library/Preferences/Adobe/Animate/<version>/)

Correct Answer