Animate 2021 unable to export into anything other than Quicktime

[Luke2944540542yh]

Hi All,

Some computers on the site that I work at are getting a strange error, whenever anyone tries to export an animation as anything other than a Quicktime file they are met with the message 'Install the latest version of Adobe Media Encoder and restart animate to export using this preset'.

We have attempted to update the media encoder to the latest version but this seems to have had no effect.

We are using Animate 2021 due to our machines not being powerful enough to run a newer version and this was working fine for a while, however now it would seem we can only export files as .MOV and we are also getting an issue whereby if we uninstall animate 2021 and attempt to reinstall it, it will no longer install - I am half wondering as to whether this is just due to the underwhelming power of our machines but all the other Creative Cloud apps appear to be working fine, with no issues whatsoever and likewise we are still able to uninstall and reinstall the CC app.

Any help, or suggestions would be much appreciated - Thank you!.

[MrMoxo]

Hi,

Maybe you can try to install the same version of Media Encoder than Animate ?

Like Animate 2021 -> Media encoder 2021 ? The latest version of Media Encoder is maybe too recent for your version of Animate.

[Luke2944540542yh]

Hi,

Thank you for the suggestion, I did consider this but I was unable to find where to download an older version of the media encoder from.  Please could you point me in the right direction? - Thanks!. 🙂

[MrMoxo]

On the Creative Cloud App, under "Application", under the name of the App, you got three dots which you can click to access older versions

[Luke2944540542yh]

Hi,

Unfortunately I don't seem to be able to find an option for the older version, this is what I can see:

[Luke2944540542yh]

This is the message that appears if I try to do a 'Quick share and publish' to YouTube:

[Luke2944540542yh · Accepted solution]

It would seem that we have found a fix, which I shall explain below just incase anyone else gets the same issue:

To resolve this issue, we had to firstly uninstall Animate 2021 as it would seem that the version of Adobe Media Encoder (15.4.2) that is needed for this version of animate is no longer supported due to a security vulnerability .

Next, we had to install Animate 2022, which luckily still works on our aging hardware.

Once Animate 2022 was installed, we had to install Adobe Media Encoder 2022 (Both of which we downloaded from the Adobe admin console).

Now, with both of these installed we tested to see if it would allow us to export to .MP4 as opposed to .MOV and it worked!.

Thank you @MrMoxo for your suggestions.

I hope that this post is useful, should anyone else encounter a similar error.

[kglad]

for others, 1. you can install the latest and 1 version prior versions using the cc desktop app. you must have a subscription because previous versions are not available with trials. other versions are revealed after clicking file preferences>apps>tick show older apps (at panel bottom).

2. for versions cc 2019 and older, use prodesigntools.com*.

3. for versions newer than cc 2019 but older than one previous version, contact adobe support for links**.

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* most (but not all) adobe download links are available from prodesigntools.com. https://prodesigntools.com/adobe-direct-download-links.html

follow the directions (esp, step 1)

save the install file. it may not remain online.

thank jim @ prodesigntools.com
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** this support is currently not available. ie, there's a significant gap (between 2019 and last year) in the available previous versions.

opposition to this decision (to limit available previous versions) has been conveyed to adobe officials who are therefore aware of the problems caused by this policy. however, unless/until changes are made, nothing can be done to legally access these files.