Animate all builds i can access has no audio

[Joey265505103eia]

I'm having an issue with my audio to
I'vr tried every verson of aniamte i can acsess, but the only way audio ever plays is through the Test button in sound propertys, this is across all versions
I've made sure my audio is 16bit 44khz but nothing works, when i press play in the library it istantly snaps off
I'm so confused!

[kglad]

uninstall animate including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then reinstall and retry.