Animate CC 19.0, 19.1, 19.2 critical issue - can't start AIR app

[Oleg Korchagin]

Hi,

I can't run any AIR application using Animate CC 19.*. Even template simple AIR application for iOS.

With Animate 2015.2, Animate 18.0.2 - everything works fine. But with Animate CC 19.* i get this message:

"Error initializing Java Runtime Enviroment. You may need to reinstall Flash"

--------------------------

Windows 10 x64

java version "1.8.0_131"

Java(TM) SE Runtime Environment (build 1.8.0_131-b11)

Java HotSpot(TM) 64-Bit Server VM (build 25.131-b11, mixed mode)

[kglad]

see if you can update your os and fix the problem.  if not, one of the ms visual c++ programs (2017,2013,2012) needs to be installed or repaired.

[Oleg Korchagin]

Hi,

Thanks for your advice.

I have latest OS Windows 17134.706

And i have the same issue on other my windows desktop. And on both of them previous version of Animate run AIR application fine.

[kglad]

and your c++?

[Oleg Korchagin]

[kglad · Accepted solution]

repair the 64bit versions.

if that fails, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html