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L
LoBe
Participant
March 6, 2018
Answered

animate cc 2018 crashes on startup screen

  • March 6, 2018
  • 14 replies
  • 12014 views

animate problems.mkv - Google Drive when i open animate cc 2018 it gets to loading document templates and then crashes, i cant pen it even when i change its compatibility mode, help. everything else works on my computer, whats different about animate??

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Correct answer Colin Holgate

There was an update to Animate a few days ago. The specific font issue was the building up of the font menu, so they removed the font menu. To set a font you would select the textfield and use Properties to choose the font family, and then style, that you want.

The font menu was no doubt useful, but if you have the huge number of fonts installed to get the crash, it would have taken a lot of scrolling to find the font you wanted in the menu.

At least Animate doesn't crash now.

Check your CC menu for an app update.

14 replies

M
milenminkov
Participant
July 13, 2018

Found working solution.

If you have more than 1000 fonts Adobe Animate Crash on Loading (Windows 1803, known as April update 2018).

1. Search for all base fonts on the net (Segoue UI collection, Times collection, Arial collection and etc.). Create folder Fonts on the Desktop and copying all base fonts.

2. Open Control Panel -> Appearance and Personalization -> Fonts

3. Press Ctrl+A to select All fonts.

4. Delete them. (Don't worry if design of Control Panel changed).

5. Minimize window.

6. Open folder Fonts on the Desktop. Select all fonts with Ctrl+A. Right click on some font and choose Copy.

7. Restore window. If you close open again Control Panel -> Appearance and Personalization -> Fonts

8. Right click between fonts and choose Paste. When ask you to replace font, mark checkbox "Do this for all current items" then click on the button "No".

9. Press Ctrl+A to select All fonts. The total number of fonts must be bellow 1000 (see it in bottom left corner)

10. Log off and then Login back in Windows.

11. Run Animate. This time the program won't crash. If you need some specific font for your project, installed but remember limitation for the fonts. When all fonts is less than 1000, Animate will run.

Update: The new initialization of Fonts in Windows 10 (1803) maybe need new hard. On my laptop with SSD hard all work well. On my PC with SATA3 can't load Animate if I have more then 1000 fonts. 1000 is not a fixed number. With 1003 fonts is still work for me, but with 977 don't work for my friend.

Colin Holgate
Colin HolgateCorrect answer
Inspiring
July 13, 2018

There was an update to Animate a few days ago. The specific font issue was the building up of the font menu, so they removed the font menu. To set a font you would select the textfield and use Properties to choose the font family, and then style, that you want.

The font menu was no doubt useful, but if you have the huge number of fonts installed to get the crash, it would have taken a lot of scrolling to find the font you wanted in the menu.

At least Animate doesn't crash now.

Check your CC menu for an app update.

M
milenminkov
Participant
July 14, 2018

Wow, "great" job. Do you have any Russians in your team? Stalin approach - no Man, no Problem. With you is "No Font menu, no Bugs". I hope to search solution with Microsoft to resolve this issue. I want to know will be still possible to embed font? (in you reference link Embed button is disabled). If in new "update" Embed button is disabled, I'll pass

Hot Fix to address Animate CC crash on launch or startup

bri-idea
bri-idea
Participant
July 6, 2018

Crazy that this is still going on for so long. 

I
Ivo-Hromets
Participant
June 11, 2018

Any update on this? Animate CC has been completely useless since the WIN10 april update :/

    Preran
    Community Manager
    PreranCommunity Manager
    Community Manager
    June 12, 2018

    To everyone on this thread:

    The team has a testing build for collecting log files to identify the issue. If you are interested, please send me your email ID over a private message. We will share the information with you.

    To people that have already shared their email IDs, I will be sharing the link to the build with you shortly.

    Thanks,

    Preran

    A
    Atomic Monster
    Participant
    June 4, 2018

    I finally allowed the update to go through yesterday before going to bed. Woke up this morning and everything seems to be fine except Animate crashes on opening like the rest of you here. I found a temporary solution... system restored to last version, which was luckily just yesterday for me, and it works fine again. My permanent solution is saving up for a Mac.

    D
    desiT70105962
    Participant
    June 3, 2018

    Hi!, To stop the "fontdrvhost.exe" is not an option for me. I need to make some text animations and is important I'll be able to see the text correctly... Any other option? I have this project stock already a week, I think the app should be revised and fixed. This bug is really killing me! Please, I need a solution, not just a makeup!

    Thanks!

      Colin Holgate
      Colin Holgate
      Inspiring
      June 3, 2018

      I was just giving a similar answer to someone having the problem with CS6, and in that topic, which was about a related issue 6 years ago, one solution was to empty out the fontinfo.txt file. Maybe it will help with this new issue?

      Look at message 4 from MacGyver97, here:

      https://forums.adobe.com/message/4426765?et=watches.email.outcome#4426765

      Ninja_Bar
      Ninja_Bar
      Participant
      May 27, 2018

      I got the same problem and a tight deadline to go with it!

      how's the solution coming along Adobe?

      Preran
      Community Manager
      PreranCommunity Manager
      Community Manager
      May 29, 2018

      The team is still investigating this issue. I hear that there has been an update to Windows recently, am not sure if that will help fix the issue though.

      One solution that has worked for some users:

      - Install Animate under a new user account

      - If you get a DLL error message, install the DLL mentioned in the message from the Microsoft site.

      Thanks,

      Preran

      S
      sherifz1
      Participant
      May 30, 2018

      not working

      P
      Peachea
      Participant
      May 26, 2018

      I've figured out the main cause for animate cc lagging for me (even on the prerelease v19). Drawing with the brush tool in object or fill mode works fine, but when I start taking brush strokes I've already drawn and switching them between fill or object in the properties tab to help me paint, the program turns slow and non-functional. These are the buttons in the properties tab I'm referring to:

      The resolution to my problem as of now is to save the objects I'm working on as .swf files, open a new action script file, import the .swf files and continue working lag free and try to never need to change the properties of brush strokes.

      It is very inconvenient, but it is from start to end what is happening and how I'm managing. Again, I'm on a Mac running High Sierra v10.13.4

      This is a reoccurring problem on both Animate CC v18 and the prerelease v19.

      eerik.kohv
      eerik.kohv
      Participant
      May 22, 2018

      I have the same issue and it occurs on 2 computers. Both have windows 10 and both got an new windows update (may 2018). Maybe it is the win update thats causing problems? It seems like its not the first time when after windows update Adobe programs do not work or are very slow. Anyway I have time sensitive projects and this is very problematic, hope this gets fixed ASAP.

        Preran
        Community Manager
        PreranCommunity Manager
        Community Manager
        May 22, 2018

        We are aware of this issue and we are checking with the product team. I will keep you updated. Meanwhile, I suggest using a version of Windows on which Animate was working previously. Apologize for the inconvenience.

        Thanks,

        Preran

        H
        homercreate
        Participant
        May 20, 2018

        Have same issues, too.

        I've try all solutions this article said:
        Troubleshooting tips to fix Animate CC crash on launch or startup

        After reinstalling serveral times and trying the earier version like 2017,

        Adobe animate still crash when I open it.

        It let me see the window and just dispear immediately.without error message.

        This issue have seriously affect my schedule of project.

        Hope there will have some solutions .

          Joe Sparks
          Joe Sparks
          Inspiring
          May 25, 2018

          I have same Animate CC Quit problem on Windows 10 (other apps work great).

          Colin Holgate
          Colin Holgate
          Inspiring
          May 25, 2018

          Joe, what happened to your Mac? BTW, are you the prerelease for Animate? You would love some things that are being worked on.

          For what it's worth, Animate stays open for me if I open it in Windows 10 Home, 1709 16299.431.

          P
          Peachea
          Participant
          May 14, 2018

          I am having similar issues. I've done all the recommended solutions, nothing is helping. My program is lagging so much, just to scroll 1 inch takes like 3 minutes to happen until the program ultimately crashes. Zero function right now. I am running on a macOS High Sierra and Animate CC 18.0.1, any found solutions?

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