Animate CC 2018 keeps crashing on launch page

[qwertymom]

Every time I have been opening adobe animate over the last few months, the message asking me to sync my setting comes up and no matter what I press from there, adobe animate then crashes. It's like the message popping up is causing it to crash as it works fine for a very short time before the message comes up and while it's up, it's only when i get rid of the message that it crashes. It is a problem identical to the problem someone else had: Animate CC 2017.5 crashes on launch page but I looked over the chat and I couldn't find a solution to the problem. I really need to finish something that i'm working on so i'd really appreciate it if someone gave me a solution ASAP. Thank you..

[kglad]

reset your preferences -

http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

    (or remove Win:  C:\Users\<username>\AppData\Local\Adobe\Animate CC 2017\ and

                                  C\Users\<username>\AppData\Roaming\Adobe\Animate\2017\

                        Mac:   /Users/<username>/Library/Application Support/Adobe/Animate CC 2017/ and

                                    /Users/<username>/Library/Preferences/Adobe/Animate/2017/)

[qwertymom]

I tried resetting preferences through regedit with the link but the problem still occurs when i open animate

[kglad]

nowhere does it say to use regedit for animate versions.

ask for help deleting the preferences folders

C:\Users\<your username>\AppData\Local\Adobe\Animate <problematic version>\ and

C:\Users\<your username>\AppData\Roaming\Adobe\Animate\<problematic version>\

[qwertymom]

Ok now i'm confident that i did it, sorry for the ridiculous confusion from me, but animate still won't work.

[kglad]

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[Preran · Accepted solution]

Alternatively, you could also use this link

Contact Customer Care

1. Click Sign in to begin

2. After you are logged in, select Creative Cloud all apps

3. Select Adobe Animate

4. Select Troubleshooting

5. Select Show me my options.

Thanks,

Preran

[kglad]

(dreamweaver?)

[Preran]

Thanks for catching that one, Kglad. I have made the correction.