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Animate CC can't save anymore

New Here ,
Aug 02, 2018 Aug 02, 2018

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Hi there!

Since a couple of day I got problems saving my FLAs in Animate CC. Whatever I do... edit an file, oder start a new one... Animate won´t save the file with an error message "Could not save as XXX" and "Try to save to another place". All files will be overwritten and have the size of 1kb.  I remember it startet with upgrading to High Sierra a couple of weeks ago. I had the problem short after upgrading - but a simple Animate CC restart worked out. But now this doesn't work anymore...

I really need help because I have jobs to get done...

Thanks a lot!
Flo

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correct answers 1 Correct answer

Aug 02, 2018 Aug 02, 2018

Hey Flo,

Sorry for the issues you are dealing while saving the file.

My first suggestion would be to first try the solution provided our expert above.

In case if it still doesn't work then you may try the one mentioned here - Animate unable to save document

Thanks,

Ankush

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Community Expert ,
Aug 02, 2018 Aug 02, 2018

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uninstall animate cc, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

restart your computer (don't skip this)

use the desktop app to reinstall animate

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Aug 02, 2018 Aug 02, 2018

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Hey Flo,

Sorry for the issues you are dealing while saving the file.

My first suggestion would be to first try the solution provided our expert above.

In case if it still doesn't work then you may try the one mentioned here - Animate unable to save document

Thanks,

Ankush

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Explorer ,
Oct 12, 2018 Oct 12, 2018

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I have been able to fix this problem, and a whole bunch of other issues that appeared out of nowhere on my mac, by resetting permissions for my Home directory.

I followed the instructions here:

https://appletoolbox.com/2016/07/fix-corrupt-user-accounts-macos/ 

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New Here ,
Dec 28, 2023 Dec 28, 2023

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Wanted to follow up on the question I just posted since i found an answer on another thread. I was able to save to Animate if I used "save as." Don't understand why it wouldn't "save" to animate, but only to desktop,  but I was able to save it, so catastrophe averted.

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Community Expert ,
Dec 28, 2023 Dec 28, 2023

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LATEST

@christine conley8 

 

see your original post.

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