Animate CC crashes on Mac(Mac book Pro and mini) when exporting a canvas document.

Report · Mar 12, 2018

Hi,

I experience a problem where Animate CC (2018) crashes on Mac Pro(i5 + 8GB RAM) and mini (i5+16GB RAM). It's a bit complex file with nested movieclips and sounds on timeline. It exports fine on windows with 4GB RAM and i3 Processor. I experience the crash every time I export that file. I faced this issue on some other files and eventually I moved back my development to windows. This is a bit frustrating since I bought new mac book and cannot use it for development.

I investigated by removing each layer one by one and exporting. Some times it is crashing when exporting a sound file sometimes it is crashing while generating JS code.

Any help would be greatly appreciated. I'm attaching the file that is causing issues.

kindnessdeeds.fla - Google Drive

Report · Mar 13, 2018

Any Help..?

I am attaching crashlog if it helps.

Process: Adobe Animate CC 2018 [47282]

Path: /Applications/Adobe Animate CC 2018/Adobe Animate CC 2018.app/Contents/MacOS/Adobe Animate CC 2018

Identifier: com.adobe.Adobe Animate CC 2018.application

Version: 18.0.1 (18.0.1.115)

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Adobe Animate CC 2018 [47282]

User ID: 501

Date/Time: 2018-03-13 16:54:54.498 +0530

OS Version: Mac OS X 10.12.6 (16G1212)

Report Version: 12

Anonymous UUID: A79555A3-DA28-6BE9-BDB8-8FCBE7D4738B

Sleep/Wake UUID: 7AE3FC0F-8B4C-40EA-A20F-3BA6167039B7

Time Awake Since Boot: 190000 seconds

Time Since Wake: 27000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGABRT)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000068

Exception Note: EXC_CORPSE_NOTIFY

VM Regions Near 0x68:

-->

__TEXT 0000000100000000-00000001024cf000 [ 36.8M] r-x/rwx SM=COW /Applications/Adobe Animate CC 2018/Adobe Animate CC 2018.app/Contents/MacOS/Adobe Animate CC 2018

Application Specific Information:

abort() called

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 libsystem_kernel.dylib 0x00007fffb1695d42 __pthread_kill + 10

1 libsystem_pthread.dylib 0x00007fffb1783457 pthread_kill + 90

2 libsystem_c.dylib 0x00007fffb15fb420 abort + 129

3 libjvm.dylib 0x0000000143489d63 os::abort(bool) + 25

4 libjvm.dylib 0x00000001435b0e3a VMError::report_and_die() + 2304

5 libjvm.dylib 0x000000014348b98e JVM_handle_bsd_signal + 1131

6 libjvm.dylib 0x0000000143487bf3 signalHandler(int, __siginfo*, void*) + 47

7 libsystem_platform.dylib 0x00007fffb1776b3a _sigtramp + 26

8 ??? 0xfda7fd68fd38fd16 0 + 18277856240073243926

9 libsystem_c.dylib 0x00007fffb15dc83c fwrite + 72

10 com.adobe.FLCreateJS.framework 0x000000011a20d02c doEncode(__sFILE*, __sFILE*, l3encPCMFmtDescription, l3encL3FmtDescription, l3Encoder*) + 172 (CreateJsMp3Encoder.cpp:70)

11 com.adobe.FLCreateJS.framework 0x000000011a20d3e2 ConvertPCMToMP3(char const*, char const*, int, int, int, int, int, int) + 402 (CreateJsMp3Encoder.cpp:133)

12 com.adobe.FLCreateJS.framework 0x000000011a20b17d CMediaTranscoder::transcodeAudioFile(char const*, flame::FLMAudioFormatType, unsigned int, unsigned int, unsigned int, unsigned int, char const*, flame::FLMAudioFormatType, unsigned int, unsigned int, unsigned int, unsigned int, unsigned char) + 1149 (CMediaTranscoder.cpp:74)

13 com.adobe.FLCreateJS.framework 0x000000011a20d537 transcodeAudioFileCBProc(char const*, flame::FLMAudioFormatType, unsigned int, unsigned int, unsigned int, unsigned int, char const*, flame::FLMAudioFormatType, unsigned int, unsigned int, unsigned int, unsigned int, unsigned char, void*) + 199 (FlameMethods.cpp:178)

14 com.adobe.aflame.framework 0x000000011da8c1fa flame::MediaTranscoder::TranscodeAudioData(void const*, unsigned long, flame::MediaTranscoder::sSoundInfo const&, flame::FLMString const&, flame::FLMString const&, flame::MediaTranscoder::sSoundInfo const&, unsigned int, unsigned char, flame::FLMString&) + 4986

15 com.adobe.aflame.framework 0x000000011dd4614c jsx_export::Emitter::Emit() + 13228

16 com.adobe.aflame.framework 0x000000011dd6675b flame::_Util_ExportToJSX(flame::CDocument const*, char const*, int, flame::FLMExportOptions) + 699

17 com.adobe.FLCreateJS.framework 0x000000011a2198d6 flame::ExportToJSX(flame::CDocument&, char const*, int, flame::FLMExportOptions) + 22 (FlameExportToJSX.cpp:28)

18 com.adobe.FLCreateJS.framework 0x000000011a20df30 ConvertFLAToImpulseOrJSX + 1312 (FlameMethods.cpp:390)

19 com.adobe.FLCreateJS.framework 0x000000011a211602 convertToJSX + 498 (FlameCommands.c:131)

20 com.adobe.Adobe Animate CC 2018.application 0x000000010145a4d7 js_Invoke + 1895

21 com.adobe.Adobe Animate CC 2018.application 0x00000001014525a7 js_Interpret + 35015

22 com.adobe.Adobe Animate CC 2018.application 0x000000010145a479 js_Invoke + 1801

23 com.adobe.Adobe Animate CC 2018.application 0x000000010145a7b5 js_InternalInvoke + 117

24 com.adobe.Adobe Animate CC 2018.application 0x0000000101424652 JS_CallFunctionName + 178

25 com.adobe.Adobe Animate CC 2018.application 0x00000001012a37dd JSInterp::CallFunctionName(JSContext*, JSObject*, unsigned short const*, unsigned int, long*, long*) + 253

26 com.adobe.Adobe Animate CC 2018.application 0x00000001012a3d90 JSInterp::CallFunction2(CPicObj*, JsflDoc*, unsigned short const*, int, long*, CString*, signed char, signed char, signed char, signed char) + 416

27 com.adobe.Adobe Animate CC 2018.application 0x0000000101335723 JSObjFlash::runScript(JSContext*, JSObject*, unsigned int, long*, long*) + 2099

28 com.adobe.Adobe Animate CC 2018.application 0x000000010145a4d7 js_Invoke + 1895

29 com.adobe.Adobe Animate CC 2018.application 0x00000001014525a7 js_Interpret + 35015

30 com.adobe.Adobe Animate CC 2018.application 0x000000010145a479 js_Invoke + 1801

31 com.adobe.Adobe Animate CC 2018.application 0x000000010145a7b5 js_InternalInvoke + 117

32 com.adobe.Adobe Animate CC 2018.application 0x0000000101424652 JS_CallFunctionName + 178

33 com.adobe.Adobe Animate CC 2018.application 0x00000001012a37dd JSInterp::CallFunctionName(JSContext*, JSObject*, unsigned short const*, unsigned int, long*, long*) + 253

34 com.adobe.Adobe Animate CC 2018.application 0x00000001012a3d90 JSInterp::CallFunction2(CPicObj*, JsflDoc*, unsigned short const*, int, long*, CString*, signed char, signed char, signed char, signed char) + 416

35 com.adobe.Adobe Animate CC 2018.application 0x0000000101335723 JSObjFlash::runScript(JSContext*, JSObject*, unsigned int, long*, long*) + 2099

36 com.adobe.Adobe Animate CC 2018.application 0x000000010145a4d7 js_Invoke + 1895

37 com.adobe.Adobe Animate CC 2018.application 0x00000001014525a7 js_Interpret + 35015

38 com.adobe.Adobe Animate CC 2018.application 0x000000010145ab9a js_Execute + 666

39 com.adobe.Adobe Animate CC 2018.application 0x0000000101424551 JS_EvaluateUCScriptForPrincipals + 97

40 com.adobe.Adobe Animate CC 2018.application 0x00000001014244ea JS_EvaluateUCScript + 42

41 com.adobe.Adobe Animate CC 2018.application 0x00000001012a86aa JSInterp::EvaluateScript(JSContext*, JSObject*, unsigned short const*, unsigned int, unsigned short const*, unsigned int, long*) + 282

42 com.adobe.Adobe Animate CC 2018.application 0x00000001012a3298 ExecScript(JSObject*, unsigned short const*, unsigned short const*, int, JsflDoc*, unsigned short const*, CString*, signed char) + 392

43 com.adobe.Adobe Animate CC 2018.application 0x00000001012a2f97 JSInterp::ExecuteScript(CPicObj*, JsflDoc*, unsigned short const*, unsigned short const*, unsigned short const*, int, unsigned short const*, CString*, JSInterp::ScriptMode, signed char, signed char, signed char, signed char, signed char, signed char) + 519

44 com.adobe.Adobe Animate CC 2018.application 0x000000010011043c flashpro::otf::executeJS(CString const&, JsflDoc*, bool, CString&) + 220

45 com.adobe.Adobe Animate CC 2018.application 0x00000001001105db flashpro::otf::executeCommand(JsflDoc*, CString const&, CString const&, std::__1::vector<CString, std::__1::allocator<CString> > const&) + 299

46 com.adobe.Adobe Animate CC 2018.application 0x000000010010be38 flashpro::otf::JsflPublisher::Publish(CSketchDoc*, std::__1::map<CString, CString, std::__1::less<CString>, std::__1::allocator<std::__1::pair<CString const, CString> > > const&, bool, CString&, CString&) + 440

47 com.adobe.Adobe Animate CC 2018.application 0x0000000100a61522 TestMovie(CSketchView*, CDocumentPage*, CSketchDoc*, signed char, signed char) + 5698

48 com.adobe.Adobe Animate CC 2018.application 0x0000000100a6465c CSketchView::DoTestMovie(unsigned int, signed char, signed char) + 572

49 com.adobe.Adobe Animate CC 2018.application 0x0000000100a63f47 CSketchView::OnControlTestMovie() + 567

50 com.adobe.Adobe Animate CC 2018.application 0x00000001009fdc54 ViewCommandHandler::OnTestMovie(int) + 292

51 com.adobe.Adobe Animate CC 2018.application 0x0000000100a02aba exo::uisupport::CommandDispatcher<exo::uisupport::CommandHandler>::DoHandleCommand(int) + 106

52 com.adobe.exo.framework 0x000000010828d718 exo::uisupport::CommandHandler::HandleCommand(int) + 584

53 com.adobe.exo.framework 0x000000010828da05 exo::uisupport::CommandHandler::DoCallMyCommandChain(int) + 21

54 com.adobe.exo.framework 0x000000010828d03c exo::uisupport::CommandHandlerBase::CallCommandChain(int) + 28

55 com.adobe.exo.framework 0x00000001082950d2 exo::uisupport::KeyCommandManager::RouteKeyEvent(dvaui::ui::KeyboardEvent const&) + 530

56 com.adobe.exo.framework 0x00000001082b3557 non-virtual thunk to exo::workspace::TopLevelWindowT<dvaworkspace::workspace::TopLevelWindow>::UI_DoKeyboardEvent(dvaui::ui::UI_Node*, dvaui::ui::KeyboardEvent const&) + 119

57 com.adobe.dvaui.framework 0x000000010719ec4a dvaui::ui::UI_Node::UI_DispatchKeyboardEventToNode(dvaui::ui::UI_Node*, dvaui::ui::UI_Node*, dvaui::ui::KeyboardEvent const&) + 138

58 com.adobe.Adobe Animate CC 2018.application 0x000000010003a00e -[FLProMacApplicationDelegate AdobeHandleWindowKeyDown:WithEvent:] + 126

59 com.adobe.owl 0x000000010d9c1dd7 0x10d987000 + 241111

60 com.adobe.owl 0x000000010d9c1d21 0x10d987000 + 240929

61 com.apple.AppKit 0x00007fff9a1ce2cc -[NSWindow(NSEventRouting) _reallySendEvent:isDelayedEvent:] + 4086

62 com.apple.AppKit 0x00007fff9a1ccf0a -[NSWindow(NSEventRouting) sendEvent:] + 541

63 com.adobe.owl 0x000000010d9c1b99 0x10d987000 + 240537

64 com.apple.AppKit 0x00007fff9a0524a8 -[NSApplication(NSEvent) sendEvent:] + 4768

65 com.adobe.dvaui.framework 0x00000001072243fb -[DVAMacApplication sendEvent:] + 619

66 com.adobe.exo.framework 0x0000000108233054 -[ExoMacApplication sendEvent:] + 548

67 com.apple.AppKit 0x00007fff998cc427 -[NSApplication run] + 1002

68 com.adobe.exo.framework 0x0000000108232a58 exo::app::OS_AppBase::RunEventLoop() + 56

69 com.adobe.Adobe Animate CC 2018.application 0x000000010003834a flashpro::App::ProcessCommandLineParamsAndRunEventLoop(std::__1::vector<std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::__1::allocator<std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&) + 1274

70 com.adobe.Adobe Animate CC 2018.application 0x0000000100158801 main + 785

71 com.adobe.Adobe Animate CC 2018.application 0x0000000100002f64 start + 52

Report · Mar 15, 2018

Compilation of abundant, complex vectors can do this - I've seen it before. The approach I've taken is to identify which objects can be simplified or converted into bitmap data previous to compile. A good example of this would be the internals of complex symbols or even the root background elements.

Report · Mar 20, 2018

Thanks for the reply. I eventually used a windows machine to compile it and used the files in mac. Yes it could be a complex vector graphics or a very large sound file.

Report · Jun 26, 2018

I also observed that in some cases a large file name for audio file in library also causes this issue. If I rename the file to a shorter name it exports fine.

Report · Sep 05, 2018

I could reproduce this issue consistently now. If the file name has more than a specific number of characters, AnimateCC crashes when published (29 characters in my case). This happens only in Mac.

You can check the file in below link.

https://drive.google.com/open?id=1dEBdM4laszCXFa3Bz4tS3yHh-8PbLaGo

If you rename the audio file in the library to a shorter name, it publishes fine.

Animate CC crashes on Mac(Mac book Pro and mini) when exporting a canvas document.

1 Correct answer