Animate crashes when I hover over assets on PC

[sntrx22]

Hi guys, 

I am actually struggling to use any assets on my PC, Animate crashes when I am trying to use any assets on my project. I did reinstall, tried older versions of Animate, updated any drivers,tried on a new project, it still happens everytime. On my macbook pro 2021 its working well. everytime i even hover with the mouse to assets, the app freezes and crashes after a few seconds. 

Thank you

My Specs:

W11 Home

i7 12900K

64 GB RAM

RTX 3080Ti FE

[kglad · Accepted solution]

uninstall animate including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

[sntrx22]

Reinstalled like you told me, now it works well!!

thank you

[kglad]

you're welcome.

[Nicktendo28]

Make sure you have the latest version of Monterey 12.6.2 on your mac. do not update to Ventura. Let me know if that fixes your problem.