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Animate crashes when I hover over assets on PC

New Here ,
Jan 24, 2023 Jan 24, 2023

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Hi guys, 

 

I am actually struggling to use any assets on my PC, Animate crashes when I am trying to use any assets on my project. I did reinstall, tried older versions of Animate, updated any drivers,tried on a new project, it still happens everytime. On my macbook pro 2021 its working well. everytime i even hover with the mouse to assets, the app freezes and crashes after a few seconds. 

 

Thank you

 

My Specs:

W11 Home

i7 12900K

64 GB RAM

RTX 3080Ti FE

 

 

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correct answers 1 Correct answer

Community Expert , Jan 24, 2023 Jan 24, 2023


uninstall animate including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

 

 

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Community Expert ,
Jan 24, 2023 Jan 24, 2023

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uninstall animate including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

 

 

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New Here ,
Jan 25, 2023 Jan 25, 2023

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Reinstalled like you told me, now it works well!!

thank you

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Community Expert ,
Jan 25, 2023 Jan 25, 2023

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you're welcome.

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Community Expert ,
Jan 24, 2023 Jan 24, 2023

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Make sure you have the latest version of Monterey 12.6.2 on your mac. do not update to Ventura. Let me know if that fixes your problem.

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