Animate crashes when importing an Illustrator file with multiple layers

New Here ,
Nov 21, 2019 Nov 21, 2019

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hello everyone,

with the last version, animate close him-self when i trying to import a illustrator file with multiple layers... please does anyone have an explanation ?

(sorry for my english, i'm french 😉 )

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Import and export

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Adobe Community Professional ,
Nov 21, 2019 Nov 21, 2019

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So this is an issue with Animate?

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Adobe Community Professional ,
Nov 21, 2019 Nov 21, 2019

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This sounds like an Animate issue, so I've moved it to the Animate forum.

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Adobe Employee ,
Nov 27, 2019 Nov 27, 2019

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No worries about your English. The behavior that you experience is definitely not expected. I suggest getting in touch with our tech support team using this link https://adobe.ly/2WYE62m They can investigate and log a bug if necessary.

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New Here ,
Dec 01, 2019 Dec 01, 2019

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I have the same problem, crashes every time....

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New Here ,
Apr 09, 2020 Apr 09, 2020

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Same problem with the latest version of aniomate, can't import either to stage or to library, crushes all the time!!

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Community Beginner ,
May 29, 2021 May 29, 2021

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I'm having the same issue here after the lastes animate cc update. Importing was pretty quick a couple of weeks ago and had no issues so far. Now I have the app freezing, and I'm not even 50% above of my PC resources. This continues happening after I removed the entire CC desktop app. Cleaned up windows registry + updated Windows to the lastes updates. The only difference is that I see new information on screen buy, cannot copy-paste from illustrator the same way I do to InDesign.


Plus is affecting other apps like Premiere Rush and After Effects. And all I see from Adobe support is dead end articles wich leads to dead ends. I have a vast XP in PC repairs as well as software development and I can assure you that this is not a matter of hardware compatibility of lack of resources. It was working 2 weeks ago, then, a new update started landed and had the mistake to update. BIG MISTAKE that cost me 8 HOURS of TROUBLESHOOTING between windows updates + event viewer errors + Adobe logs (see image attached) and some .NET CC++ related BACK-AND-FORWARD with no solution here. All the remain apps that have nothing todo with VIDEO RENDER like InDesign, Xd, Illustrator, Photoshop, LightRoom have no issues.

And does not ends there, I lost 3 HOURS digging in Adobe Forums + Google + duckduckgo + stackoverflow and many other sites looks for related information about the windows log error and NO ONE have explained in clear termns when the issue started and what they did to solve it. Also went from recommendations to check my PC from malwares and stuff like that and I can tell is DAMN CLEAN!

 

So investing 8 HOURS YESTERDAY for a solution to a problem you've caused, and 4 HOURS TODAY, says to me that you own me something big! Either you fix this so my team is able to continue working or I will do my best to move to another 3rd party solution. And you bet we will never use adobe for any future project and will not also recommend to our clients, family and friend. It's difficult to consider stop using Adobe because is good when you don't mess around with updates.

 

So, basic issue is: All video rendering apps will fail in different things. But vectoring, document and photo edition apps works fine. I will expect immediate attendance to this since so far, no one is cristal clear about why this is happening since last update.

THANK YOU!Adobe Error on windows 10.PNGSketchConfigTest-ucrtbase.PNG

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Adobe Employee ,
Jun 02, 2021 Jun 02, 2021

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Hi - I have sent you a private message for details. Please check.

Thanks, Sukhesh.

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