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Animate crashing

New Here ,
Nov 10, 2023 Nov 10, 2023

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Hi guys!
Im busy with a big project and Animate keeps crashing.I have checked my RAM and hardware specs and they all seem to be all good. Why does this keep happening?

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Community Expert ,
Nov 10, 2023 Nov 10, 2023

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if you see the same problem with a new fla saved to your desktop remove your preferences by

 

uninstalling animate including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

 

restart your computer and retry 

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New Here ,
Nov 10, 2023 Nov 10, 2023

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I did that twice and it didn’t work.
I also checked for windows updates
It updated and it still has the same issue

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Community Expert ,
Nov 10, 2023 Nov 10, 2023

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just to clarify, you created a new fla and saved it to a new desktop directory and animate crashed?

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New Here ,
Nov 10, 2023 Nov 10, 2023

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I created a new one, and when I want to import something or duplicate
something it takes very long or crashes.
When I publish the file it also takes very long to load or doesn’t respond
at all.

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Community Expert ,
Nov 10, 2023 Nov 10, 2023

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you're not answering my question. 

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New Here ,
Nov 10, 2023 Nov 10, 2023

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This doesn’t happen when I create a new fla

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Community Expert ,
Nov 10, 2023 Nov 10, 2023

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using that newly created fla, can import a previously problematic asset and save?

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