Animate crashing

[C Carla3352412498bp]

Hi guys!
Im busy with a big project and Animate keeps crashing.I have checked my RAM and hardware specs and they all seem to be all good. Why does this keep happening?

[kglad]

if you see the same problem with a new fla saved to your desktop remove your preferences by

uninstalling animate including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

restart your computer and retry 

[C Carla3352412498bp]

I did that twice and it didn’t work.
I also checked for windows updates
It updated and it still has the same issue

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[kglad]

just to clarify, you created a new fla and saved it to a new desktop directory and animate crashed?

[C Carla3352412498bp]

I created a new one, and when I want to import something or duplicate
something it takes very long or crashes.
When I publish the file it also takes very long to load or doesn’t respond
at all.

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[kglad]

you're not answering my question. 

[C Carla3352412498bp]

This doesn’t happen when I create a new fla

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[kglad]

using that newly created fla, can import a previously problematic asset and save?