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Animate drives me crazy

Community Beginner ,
Sep 23, 2023 Sep 23, 2023

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I tried everything installing old versions reinstalling changing seeting changing preferences everything I just can't get audio to work while animating I can hear while testing the video please help

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Error , Performance , Product issue , Timeline

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Explorer ,
Sep 23, 2023 Sep 23, 2023

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Hello,

did you try to set your file on Action script 3 ? New file > platform type

 https://community.adobe.com/t5/animate-discussions/can-t-hear-audio-in-animate-cc/m-p/9212206 

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Community Beginner ,
Sep 23, 2023 Sep 23, 2023

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I am making my animations on it 

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Community Expert ,
Sep 23, 2023 Sep 23, 2023

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@dzik8i32481745a9es 

 

is your audio's sync property set to stream, not event?

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Community Beginner ,
Sep 23, 2023 Sep 23, 2023

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Yes

 

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Community Expert ,
Sep 23, 2023 Sep 23, 2023

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open your audio file in audition and, if it's stereo, resave with 44.1 sample rate, 16 bit sound.  import that file into animate and test.

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Community Beginner ,
Sep 23, 2023 Sep 23, 2023

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still no luck

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Community Beginner ,
Sep 23, 2023 Sep 23, 2023

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Those are the settings?

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Community Expert ,
Sep 23, 2023 Sep 23, 2023

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yes, those are the correct settings. 

 

upload your wav file to a file server and post a link here.

 

p.s. in the future, copy and paste screenshots into your messages instead of attaching them.

 

 

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Community Beginner ,
Sep 23, 2023 Sep 23, 2023

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Can you give me a file that you know works so i can test it on this file?

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Community Expert ,
Sep 23, 2023 Sep 23, 2023

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Community Expert ,
Sep 23, 2023 Sep 23, 2023

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and your lysol.wav works for me when scrolling and playing the timeline BUT when testing i get a javascript error.

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Community Beginner ,
Sep 23, 2023 Sep 23, 2023

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your test file doesn't work aswell and when i test it it opens in browser and doesn't play any sound and it also gives a warning.Zrzut ekranu 2023-09-23 183645.png

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Community Expert ,
Sep 23, 2023 Sep 23, 2023

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saving and importing as an mp3 fixed the javascript problem and tests without problem.

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Community Beginner ,
Sep 23, 2023 Sep 23, 2023

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so what should i do?

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Community Beginner ,
Sep 23, 2023 Sep 23, 2023

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ps. I tried mp3 files.

 

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Community Expert ,
Sep 23, 2023 Sep 23, 2023

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do you hear my sound when scrolling/playing the timeline within animate?

 

if so, with an online file you need user interaction to trigger sounds.  ie, put a

 

this.stop();

 

in the first frame along with a button to play the timeline with the sound.

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Community Beginner ,
Sep 23, 2023 Sep 23, 2023

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no that's the problem i hear the sound in my files while testing it in the app and while extracting them into mp4 files with media encoder. And also I don't really know where you told me to put this.stop(); and what i'm supposted to do.

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Community Expert ,
Sep 23, 2023 Sep 23, 2023

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you need user interaction with your file or your browser will block sound.

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Community Beginner ,
Sep 23, 2023 Sep 23, 2023

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I don't have a problem with that I just want to hear the sound while animating and that's all.

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Community Beginner ,
Sep 23, 2023 Sep 23, 2023

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a little update, I hear the sound from your file in browser now but still I don't hear while dragging in animate and playing it in animate unless I test it.

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Community Expert ,
Sep 23, 2023 Sep 23, 2023

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you have win or mac?

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Community Beginner ,
Sep 23, 2023 Sep 23, 2023

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Windows 11

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Community Beginner ,
Sep 23, 2023 Sep 23, 2023

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It was working for me 2 years ago (on windows 10 and 11 also) then I stopped animating for a while now that I want to start it again I have this issue witch makes me stop animating again 

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Community Expert ,
Sep 23, 2023 Sep 23, 2023

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over your start button > settings > system > sound > advanced sound options check if animate is listed.

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