Animate opens but doesn't respond further

New Here ,
May 13, 2022 May 13, 2022

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Hello!

 

My Animate version 22.0.05 opens up but gets stuck during the loading process in the little white box with the bouncing ball in the corner. When I try clicking on anything like File or event expand or minimise or close, it doesn't let me and just does the error "ding" sound. However I do now see an error window anywhere.

I trying restarting. I tried uninstalling. What else can I try?

This started after my PC did an update last night.

 

Please advice

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correct answers 1 Correct answer

Adobe Community Professional , May 13, 2022 May 13, 2022
reset your preferences* (you should not give up on this until you've tried several times) * press and hold Control+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) as you start Animate.

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Adobe Community Professional ,
May 13, 2022 May 13, 2022

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reset your preferences* (you should not give up on this until you've tried several times)

 

* press and hold Control+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) as you start Animate.

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New Here ,
May 13, 2022 May 13, 2022

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Thank you. That worked!

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Adobe Community Professional ,
May 13, 2022 May 13, 2022

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you're welcome.

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