Animate opens but doesn't respond further

[GoTaco]

Hello!

My Animate version 22.0.05 opens up but gets stuck during the loading process in the little white box with the bouncing ball in the corner. When I try clicking on anything like File or event expand or minimise or close, it doesn't let me and just does the error "ding" sound. However I do now see an error window anywhere.

I trying restarting. I tried uninstalling. What else can I try?

This started after my PC did an update last night.

Please advice

[kglad · Accepted solution]

reset your preferences* (you should not give up on this until you've tried several times)

* press and hold Control+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) as you start Animate.

[GoTaco]

Thank you. That worked!

[kglad]

you're welcome.