Animate Start-Fenster defekt / leer

[mooshopper]

Wir haben gestern und heute viele Anfragen von Kunden aus unterschiedlichen Standorten, dass Animate Start leer / schwarz ist, auch Datei -> neu ist leer.

Alles Macs, High Sierra, Animate 19.2.1 aktuelle Version.

Betroffen sind alle Rechner, auch hier 6 Macs mit dem gleichen Problem. Imacs / MacPro/ MacBookPro u.s.w.

Downgrade auf 19.1 hat nichts gebracht.

[kglad]

Troubleshooting tips to fix Animate crash on launch or startup

[saskiag54312056]

Ich habe das gleiche Problem. Alle Troubleshooting tips funktionieren leider nicht. Das Startfenster bleibt leer. Man kann auch keine neue Dateien erstellen.

[kglad]

did you reset preferences?

[saskiag54312056]

Yes, I have reset all presets. I have also tried all the solutions described on the following page:

https://helpx.adobe.com/animate/kb/animate-cc-crashes-on-launch-startup.html#IssueAnimatecrashesonlaunchorstartup

The window remains black. I can not create new documents but open templates.

Yesterday I made an update to macOS Mojave version 10.14.5. Could it have something to do with it?

Von: kglad <forums_noreply@adobe.com>

Antworten an: "jive-1849036521-9rh1d-2-6ln2j@adobe-v8.hosted.jivesoftware.com" <jive-1849036521-9rh1d-2-6ln2j@adobe-v8.hosted.jivesoftware.com>

Datum: Mittwoch, 22. Mai 2019 um 14:42

An: Saskia Georgi <saskia.georgi@sixt-leasing.com>

Betreff: Animate Start-Fenster defekt / leer

did you reset preferences?

[kglad]

uninstall animate cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then use the desktop app to install your animate cc.

[saskiag54312056]

I've uninstalled and reinstalled Animate several times. I always deleted the settings folder separately. Unfortunately, the problem persists. Downgrading to the previous version caused the same problems.

Von: kglad <forums_noreply@adobe.com>

Antworten an: "jive-1849036521-9rh1d-2-6ln3g@adobe-v8.hosted.jivesoftware.com" <jive-1849036521-9rh1d-2-6ln3g@adobe-v8.hosted.jivesoftware.com>

Datum: Mittwoch, 22. Mai 2019 um 15:00

An: Saskia Georgi <saskia.georgi@sixt-leasing.com>

Betreff: Animate Start-Fenster defekt / leer

[n. tilcheff]

Why no one in this forum ever looks into other similar topics?

Updated to Animate 2019 and cannot create a new general file only can create new from template

[saskiag54312056]

Sorry I'm new here and did not know exactly what to look for. But thanks for the link, so I could solve my problem.

Von: "n. tilcheff" <forums_noreply@adobe.com>

Antworten an: "jive-678476209-9rh1d-2-6lokm@adobe-v8.hosted.jivesoftware.com" <jive-678476209-9rh1d-2-6lokm@adobe-v8.hosted.jivesoftware.com>

Datum: Donnerstag, 23. Mai 2019 um 14:17

An: Saskia Georgi <saskia.georgi@sixt-leasing.com>

Betreff: Animate Start-Fenster defekt / leer

Animate Start-Fenster defekt / leer

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[kglad]

Hi - are you by any chance behind a proxy setup that doesn't allow running a local server? If yes, can you please allow 'Exclude simple hostnames' option under System Preferences > Network > Ethernet or Wi-Fi > Advanced > Proxies tab and see if that helps in your case?

Please refer 'Configure your proxy to work with Libraries' section at What to do when the Creative Cloud Libraries panel doesn't load

Thanks!

Mohan

[mooshopper]

More and more of our customers complain about this issue. We now have more than 40 installations with this problem.

Any mac seems to have this issue, iMac, MacPro, MacBookPro on different MacOS and different locations. Even a clean install of a machine didn´t solve the problem.

We notice that the sart-window seems to flicker, turns to grey for a second and then changes to black. The „new file“ menue ist black too, both without any content.