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Animate stops exporting mp4 after creating nested symbol

Community Beginner ,
Oct 01, 2023 Oct 01, 2023

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Using version AA23.0.2 on Macbook Pro OS Catalina 10.15.7.

Whenever I create a nested symbol I can no longer export to video/media. 

I can get to the settings window but when I hit export nothing happens - no error window, nothing.

 

I am able to export to mp4 when I do not have any nested symbols in the file.

I am also able to export my past animations that I've made in the past with this method. 

 

Just to be clear,  what I mean by nested symbol is that I create an animation (for example a bee moving its wings) as a symbol then come back to the top layer and move that symbol across my stage so that I can keep my timeline from getting unwieldly. 

 

I've been creating short animations (no more than ten seconds long) to post on Instagram for about a month or so and this has never happened before. To explain my workflow a bit more, I create my illustrations on Illustrator and import them to Animate. 

 

A solution would be much appreciated. Thanks. 

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Community Beginner ,
Oct 03, 2023 Oct 03, 2023

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SOLVED: Seems like the issue was not what it initially appeared to be.

After consulting Adobe Customer Care, I've tried the following with no success.

- Exporting on older versions of Media Encoder and Animate.  

- Using the Adobe CC Cleaner Tool 

- Using an older version of Illustrator.

- Enabling accessibility permission for Animate (don’t know what this is for)

 

SOLUTION:

Updated my OS to the newest version (Sonoma version 14.0) and got a “null is not an object error message.”

I then proceeded to move my .fla file to my Desktop and export from there and it worked. I believe this was an issue of a faulty folder on my hard drive.

 

Null is not an object error messsage

https://community.adobe.com/t5/animate-discussions/null-is-not-an-object-error-messsage/td-p/1377563...

 

IF ANYONE HAS AN EXPORTING ISSUE TRY MOVING YOUR FLA FILE TO A DIFFERENT FOLDER.

 

Took days to solve but case closed. Thanks for your help. I hope this helps. 

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Community Expert ,
Oct 03, 2023 Oct 03, 2023

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@Nora97878 

 

thanks for posting that solution.

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