Animate won't open or load my file – stuck on "Not Responding" - urgent help needed

[alfredo_7368]

Hi, I started using Adobe Animate about 5 days ago. Yesterday, I finished my animation and was able to export the video, but since it had no audio, I tried exporting it again. After that, Animate stopped responding and now I can't open the file or even open Animate itself – it just freezes and shows "Not responding."

I’ve already tried freeing up storage, uninstalling and reinstalling the software, updating everything, but nothing works. I'm on a tight deadline and need to send this project today. Can anyone help me recover my file or get Animate to work again?

Thanks in advance!

[kglad]

use the cc desktop app to uninstall animate AND opt to delete preferences.  then reinstall.