Animation becomes glitchy when Exported

[Deatrick0101]

Hello, i've been trying to fix this for a couple hours now but i can't figure it out and would love any kind of help/adivce.

So, my main issue in adobe animate is that whenever i try to export my animation through the media encoder the renderd out animation is all glitchy and wrong. What i mean by glichy is that the played back mp4 file jumps back and forh between diffrent frames (i'll provide examples to show you). What's weird is that when i click the "test movie" button it plays the animation perfecly fine and smooth, so maybe it's my export settings or somthng else. At first i thought it was my laptop not being powerful enough to render properly but i'm exporting this animation on a new hp zbook laptop which i got to spcifcally handle adobe products so i'm not sure it's that.

So if anyone has any idea what the issue is PLEASE reach out to me. Below is the examples of the glitched out animation and screenshots of my publishing/exporting settings

[Mario_CR]

Hi, try this preset: Format: H.264 / Match Source - Adaptive High Bitrate; also change the output folder, let's say to your local desktop instead of the OneDrive folder and see if you get a better result.

[Deatrick0101]

Unfortunately, that didn't work the exported animation still comes out glitchy. Here's how the animation comes out

[Mario_CR]

That's weird. Are you able to share the FLA? You can share it via Google Drive or WeTransfer and we can take a closer look if you like.

[Deatrick0101]

Sure i'll share the fla but i'm not sure if it's a problem with fla itself since i was able to export the same animation of Jigglypuff on my schools computer and it exported and ran perfectly. https://youtu.be/xyHuX9mQ_Fw 

But i'll still send the fla,  how do i share a goolge drive with you? (its been awhile since i've done this)

[Mario_CR · Accepted solution]

The easiest method is WeTransfer, go to this link click on "I just want to send files", upload, click on "get a link", share the link here.

Here's one more thing you can do, switch from Hardware encoding to Software encoding in Media Encoder (or viceversa)

 

Another workaround is rendering a lossless MOV file directly from Animate without AME using this preset: Quicktime / Default (Animate) then drag and dropping that MOV into AME to convert it to MP4.

Or rollback your Media Encoder version from the Creative Cloud Desktop app.

[Deatrick0101]

I clicked the link and I’m sorry but i don’t see any option that says: "I just want to send files" or upload, click on "get a link" ( i'll snap a screenshot of what I see) I'm also confused how you got to the export settings option box on animate, i can't seem to find the export settings. And i tried your idea of rendering a lossless mov and it just doesn’t work unfortunately, whenever i click the mov file it says " Can't play This item was encoded in a format that’s not supported" 

[Mario_CR · Accepted solution]

Click the 3 dots at the bottom, there should be an option to generate a link without an email.

The software encoding option is in Media Encoder, not in Animate.

The Mov file won't play in Windows Media Player if that's what you mean, but that's not the idea anyways, the idea is for you to manually drag and drop it into Media Encoder to convert it to MP4.

[Deatrick0101]

FINALLY, that did it, THANK YOU!! 

You were right, making it a mov file, dropping it in media encoder and converting it into a mp4 than changing hardware encoding to software encoding did the trick, I’m not sure what it changed but my animations finally play normally. I did get a couple weird renders like this as i was testing it over and over, but it could have been me just being dumb and miss clicking something because when i closed and opened media encoder back up and converted my mov files it rendered normally again. 

But seriously, i can't thank you enough you're a life saver

[sergiopop75]

Sometimes the problem of the swf it generates, which then converts it to video file. Try disabling swf compression for publishing, and in hardware acceleration: level 2 GPU. If it still gives error, there is the slower process which is to export movie, as PNG sequence, and then convert to H.264.

[Deatrick0101]

Unfortunately, that didn’t work either. I might have to try that png sequence if nothing else really works but it’s just frustrating, my mom got me this new laptop for the sole purpose to export/render adobe animations and other sources online said hp zbooks are strong enough to render animation and handle adobe programs and it STILL doesn’t work. My first laptop forcibly renders it to 30fps and now my hp zbook glitches it out when rendered, I’m gonna feel awful if this can’t be solved because I’ll feel like my mom wasted her money