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Annoying strokes while drawing

New Here ,
Oct 22, 2021 Oct 22, 2021

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Hi,

While I'm drawing with the brush tool I have strange lines appearing. See the picture bellow.

When I release it disappear. Is there a way to change that?

I'm on windows 10 and I draw with a wacom cintiq.

Thanks

IMG_0015.jpg

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Community Expert ,
Oct 23, 2021 Oct 23, 2021

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confirm you see no such problem when using your mouse.

 

if you do confirm, try updating your os and your wacom drivers.

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New Here ,
Oct 23, 2021 Oct 23, 2021

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Same problem with the mouse.

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Community Expert ,
Oct 23, 2021 Oct 23, 2021

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assign (if none now exist) a custom keyboard shortcut:

reset your preferences* (you should not give up on this until you've tried several times)

confirm you were successful by checking your keyboard shortcut was reset

if it's not, return to step 2

if it is reset, check if the problem is resolved

 

*

press and hold Control+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) as you start Animate.

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Adobe Employee ,
Oct 25, 2021 Oct 25, 2021

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Hello,

Are you using different display scaling factor in both of your displays? If Yes, this is a known issue we are working on a fix. Workaround is to use similar display scaling factor across monitors (ex: set Primary monitor: 125% and Secondary monitor:125%)

 

image001.jpg

 

Let us know if the issue still exists.

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New Here ,
Oct 25, 2021 Oct 25, 2021

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Unfortunately it didn't change anything. I tried with just one display and it's the same issue. 

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Community Expert ,
Oct 25, 2021 Oct 25, 2021

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did you confirm you successfully reset your preferences?

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New Here ,
Oct 27, 2021 Oct 27, 2021

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Yes. 

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Community Expert ,
Oct 27, 2021 Oct 27, 2021

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then

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud


if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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New Here ,
Oct 30, 2021 Oct 30, 2021

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No thanks 🙂

Since it's a known issue I will wait for an update that will fix the problem.

 

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Community Expert ,
Oct 30, 2021 Oct 30, 2021

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you don't have the known issue, at least, according to your previous post

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New Here ,
Oct 30, 2021 Oct 30, 2021

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Maybe but I pretty sure that your solution will be a waste of time and wonˆt change anything. 
Thank you anyway. 

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Community Expert ,
Oct 30, 2021 Oct 30, 2021

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you're welcome 

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