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App Keeps Crashing

Jasmine J.
New Here ,
Sep 12, 2021 Sep 12, 2021

My animate app continues to crash and close everytime I attempt to import a file from illustrator.  It worked fine just a couple days ago.  HELP!!! Please!!!! 😞

 

TOPICS
Error , Import and export , Performance
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Sukhesh Shenoy Adobe Employee
Adobe Employee ,
Sep 12, 2021 Sep 12, 2021
LATEST

@Jasmine J. Did you recently update any Adobe apps (Illustrator / Animate) after which you started facing this issue? Which version of Animate are you trying this on?
Also, could you please share a sample illustrator file causing the problem?

 

Thanks! -Sukhesh.

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