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audio not playing in timeline no matter what

Explorer ,
May 18, 2023 May 18, 2023

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There is a bug where audio won't play in the timeline or library, I have the audio set to stream. I've tried everything and no matter what, it still won't play. I don't know if it's something to do with preferences or my pc but NOTHING HAS WORKED!!!! it can be played when i test the animation though i will 

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correct answers 1 Correct answer

Explorer , May 26, 2023 May 26, 2023

update: i recently downloaded an old version of flash and it worked on that thing only. i guess i have to use old software for this problem

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Community Expert ,
May 18, 2023 May 18, 2023

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open your audio file in audition and save with sample rate  of 44.1 and 16 bit.  open that in animate.

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Explorer ,
May 19, 2023 May 19, 2023

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did that too

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Community Expert ,
May 19, 2023 May 19, 2023

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I find that .wavs work the best. No sure what file type you are using. 

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Explorer ,
May 19, 2023 May 19, 2023

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tried that too doesnt work

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Community Expert ,
May 19, 2023 May 19, 2023

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are you using a mac?

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Explorer ,
May 20, 2023 May 20, 2023

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no, btw heres all of the stuff i tried in a video

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Community Expert ,
May 20, 2023 May 20, 2023

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upload your fla to an online file storage and post a link here

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Explorer ,
May 20, 2023 May 20, 2023

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Explorer ,
May 20, 2023 May 20, 2023

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Community Expert ,
May 20, 2023 May 20, 2023

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no problem on my computer.

 

https://www.kglad.com/Files/forums/basil.mp4 

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Explorer ,
May 20, 2023 May 20, 2023

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maybe its because i havent updated it. or something to do with my sound mixer

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Community Expert ,
May 20, 2023 May 20, 2023

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could be a lot things

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Explorer ,
May 20, 2023 May 20, 2023

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ok but how come its only affecting me?

 

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Explorer ,
May 20, 2023 May 20, 2023

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when i tried clicking on this thing it wouldnt play 

Okand12x5_0-1684645402140.png

 

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Explorer ,
May 20, 2023 May 20, 2023

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well i mean with a wav file sound doesnt play and im not using a wav file

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Explorer ,
May 20, 2023 May 20, 2023

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actually whats ur adobe animate preferences and settings

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Community Expert ,
May 21, 2023 May 21, 2023

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Hi, please check if the sound is muted.

Control > Mute Sounds.

Mario_CR_0-1684652357972.png

 

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Community Expert ,
May 21, 2023 May 21, 2023

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and make sure your computers sound is not muted with volume > 0

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Explorer ,
May 26, 2023 May 26, 2023

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update: i recently downloaded an old version of flash and it worked on that thing only. i guess i have to use old software for this problem

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Community Expert ,
May 26, 2023 May 26, 2023

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Your problem is an app or configuration on your PC that's specifically targeting Animate. The program itself works fine, same with your files, sound is audible on the timeline on our end. It's hard to say what could it be exactly without directly looking at your computer. Only you can fix that problem.

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