brush tool problems in Animate

[emmanuel_5536]

Hello, I'm having a problem with Adobe Animate. The application keeps closing on its own from one moment to the next when using width profiles 4 and 5 of the brush tool, and this has become annoying, as it doesn't allow me to create animations correctly. I have uninstalled the application, logged out of Creative Cloud, and restarted my Mac several times, but still nothing works. I use a Macbook 14 pro M3pro and a wacom to illustrate and animate. This started to happen after my mac's last update, but the other apps work really well. This is what appears when the app unexpectedly closes after using the width profiles of the brush tool. It says that an error has been found and asks to restart the app, but even though it restarts, the problem continues to occur.

[kglad]

does this occur with a new fla?

[emmanuel_5536]

Yes

[kglad]

does it occur if you disconnect your wacom?

[emmanuel_5536]

Yes, it also does

[kglad]

1. assign a keyboard shortcut 

2. uninstall animate including preferences 

3. reinstall animate

if your keyboard shortcut was reset, test for problems 

if it was not, return to 2.

[emmanuel_5536]

I did that even with an adobe tech supporter, but there was still no improvement 

[kglad]

you successfully reset your preferences and verified that was done?

[emmanuel_5536]

Yeah. I don't know if it has anything to do with the last update from my mac, bc it started to happen after that. But it's the only app that has that default

[kglad]

then you need to backup data. reformat your computer, reinstall your os and then reinstall the cc desktop app and use it to install animate.

[emmanuel_5536]

I'm gonna try with that

[emmanuel_5536]

Thanks!

[kglad]

you're welcome.

make sure you backup everything that's going to be needed after wiping your os drive.  and keep this thread updated.

[emmanuel_5536]

So yesterday I reset my mac and the problem was still there. I'm starting to think that it's just a problem from the last updating system, bc before it was working just fine

[kglad]

before what?

[emmanuel_5536]

Before the last update from my mac

[kglad]

an os update?

[emmanuel_5536]

Yes. The problem started after the last os update

[kglad]

uninstall animate 

roll back your os

reinstall animate