Can't draw in Adobe Animate using drawing monitor.

[JPlane]

Hi, my name is Jet and I recently installed Adobe Animate. I use an XP-Pen drawing monitor and it has always worked perfectly with any software. However, when i try to use it in Animate, the cursor is glued to the left side of the screen and will not move. I checked the drivers for the drawing monitor, I updated Animate, and I used several new pen tips, but nothing works.

Some help would be appreciated!

[Preran · Accepted solution]

I am not sure as to why your hardware is not working. I suggest logging a bug with the team using Feature Request/Bug Report Form for the team to investigate.

Thanks,

Preran