Can't draw or see anything on the workspace. Please help!

Community Beginner ,
Oct 06, 2021 Oct 06, 2021

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I use the Animate for the first time, I do everything according to the guides, but I see only a white workspace. What could it be?

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Adobe Community Professional ,
Oct 07, 2021 Oct 07, 2021

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it could be that your content is off-stage (and you do have clip offstage content selected). deselect that.

 

it could be that you're looking at the back stage.

 

try changing the workspace (window>workspaces>...,)

 

try lowering your stage magnification.

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Community Beginner ,
Oct 08, 2021 Oct 08, 2021

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Thank you very much for your answer!!! Unfortunately, my problem looks like a bug in the program, I tried to change the workspace and lowered stage magnification, but it's doesn't work. 

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Participant ,
Oct 08, 2021 Oct 08, 2021

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Does your computer meet the system requirements for Animate (the GPU requirement in particular)? https://helpx.adobe.com/animate/system-requirements.html

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Community Beginner ,
Oct 08, 2021 Oct 08, 2021

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Thank you very much for your answer!!! Yes it does

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Adobe Community Professional ,
Oct 08, 2021 Oct 08, 2021

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then assign, at least, one custom keyboard shortcut

reset your preferences: https://helpx.adobe.com/animate/using/set-preferences.html

confirm you kb shortcut no longer works

by altering magnification and stage color, see if you can find the stage.

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Community Beginner ,
Oct 14, 2021 Oct 14, 2021

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Hi! Thank you for your answer, I found that stage, but it's still doesn't work( It feels like a bug in the program when I put illustration there I can not see it, and then clicking on pen and see my illustration with some weird rectangles behind. 

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Adobe Community Professional ,
Oct 14, 2021 Oct 14, 2021

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Looking at your timline panel, you are currently on frame 15. Looks like there's several other layers with artwork on frame 1 that can't be seen from frame 15. Insert more frames on those layers so they are all equal length.


Animator and content creator for Animate CC

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