Can't export audio

[Andrew25975781e791]

I am working with a wav file in Animate and am trying to export the video into a mp4 through Media Encoder. The audio never plays. All I hear is nothing. I tried every type of setting I could think of any nothing works. I tried just using audio from where it came from: a mp4 file I was referencing, but of course Animate just cannot export audio from mp4s when put into the Timeline. I tried using the audio from an FLV version of the mp4, but I need to render out the video from a frame other than Frame 1, and for some reason you cannot just edit a FLV in the Timeline??

Why can't I render out audio from Animate in an mp4?

[kglad]

is your sample rate 11,22 or 44.1 khz?

[Andrew25975781e791]

When sending it to Media Encoder, I see the sample rate is 48000 Hz.  Audio codec is AAC.

[kglad]

open your sound in audition and resave with 44.1 khz sample rate.

[Andrew25975781e791]

Hello. This worked, but because the Hz is lower, the audio has poorer quality. I suppose this is serviceable if you do not plan to use the exported audio FROM Animate, but still a bit inconvenient in other cases.

[kglad]

glad you got it solved.  and you could test 88.2khz

[Yann Mapple]

As for low quality, try to export the audio in 16 bits (and 44.1khz of course), I don't know why but Animate handles 16 bits better than 24 or more.