Can't export Video

New Here ,
Jul 27, 2021 Jul 27, 2021

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I can't export my film of about 15 seconds. The media encoder doesn't open and says swf file isn't supported if I open it myself and try draggin it in. The encoder to turn it into a MP4 isn't queuing anything either after various attemps at diffrent file formats. I have uninstalled and reinstalled both programs but nothing seems to be working. I've even copy and pasted my film into a new project and nothing changes. Hopfully i'm missing something simple it's always just worked strait away before. 

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Import and export

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Adobe Community Professional ,
Jul 29, 2021 Jul 29, 2021

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export as a quicktime file, then you can take it into media encoder. 

 


Multimedia Developer, Character Creator, and Animator.

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Adobe Employee ,
Sep 15, 2021 Sep 15, 2021

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Hi @abigailp13786684 

This issue has been addressed in the latest Animate update -21.0.9 released today. Please update your copy of Animate & Media Encoder to the latest using Creative Cloud Desktop application to avail the fix.

Thanks, Sukhesh.

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