Can't Import .Wav File in Animate ver 21.0.8

Community Beginner ,
Aug 22, 2021 Aug 22, 2021

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When I import a .wav file the "one or more files were not imported because there were problems reading them" window appears. In a previous project, the same audio file specs for different audio file imported into the previous version of Animate with no problems, so not sure why it's not working now.

 

Currently running Animate ver 21.0.8. I've brought the file into Audition as well as Media Encoder to re-export as different sample rates,  such as 44100Hz, with the same result. Could there be some other aspect of the audio file that Animate doesn't like?

 

Audio file in question:

Sample Rate: 48000 Hz

Bit Depth: 32(float)

Source Format: Waveform Audio 32-bit Foating Point (IEEE)

 

My PC:

64-bit Windows 10 OS

AMD Ryzen 7 3700X 

NVIDIA GeForce RTX 2060

32GB RAM

 

Any guidance on this would be greatly appreciated. Feel free to let me know if you need more info, or screenshots to help. Thanks!

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Error , Import and export , Performance , Product issue

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correct answers 1 Correct answer

Mentor , Aug 22, 2021 Aug 22, 2021
I believe that this is a newly introduced bug in AA 21.0.8. There have been many reports of this issue already.https://community.adobe.com/t5/animate/struggling-to-properly-import-audio/td-p/12325805 I can confirm the behaviour also. Just revert to a previous version of the program. The best format for audio to be imported in Flash and Animate has always been: 44100Hz 16-bit PCM WAV.

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Mentor ,
Aug 22, 2021 Aug 22, 2021

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I believe that this is a newly introduced bug in AA 21.0.8.

 

There have been many reports of this issue already.

https://community.adobe.com/t5/animate/struggling-to-properly-import-audio/td-p/12325805

 

I can confirm the behaviour also.

 

Just revert to a previous version of the program.

 

The best format for audio to be imported in Flash and Animate has always been: 44100Hz 16-bit PCM WAV.

 

Nick - Character Designer and Animator, Flash user since 1998
Member of the Flanimate Powertools Team - extensions for character animation

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New Here ,
Aug 23, 2021 Aug 23, 2021

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Thanks - I have experienced the same problem & with files that previously imported no problem

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Community Beginner ,
Aug 27, 2021 Aug 27, 2021

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Thanks! I reverted back to 21.0.7 and that did the trick. 

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Community Beginner ,
Sep 05, 2021 Sep 05, 2021

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Hi Nick

I'm having the same sound issues when importing. How do you revert back to previous version of program?

 

Peter

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Mentor ,
Sep 05, 2021 Sep 05, 2021

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Hi Peter,

 

Have a look here:

https://helpx.adobe.com/download-install/using/install-previous-version.html

 

Nick - Character Designer and Animator, Flash user since 1998
Member of the Flanimate Powertools Team - extensions for character animation

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Community Beginner ,
Sep 06, 2021 Sep 06, 2021

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Thanks for the help. Installed the previous version. Sound works again
Peter

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New Here ,
Aug 26, 2021 Aug 26, 2021

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Yeah, just installed 21.0.7 on creative cloud and now my WAV importation succeeds, finally!!

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Adobe Employee ,
Sep 15, 2021 Sep 15, 2021

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LATEST

Hi @anthonyv6747104 , @petera46623413 , @ridz32 , @markp70719920 

This issue has been addressed in the latest Animate update - 21.0.9 released today. Please update your copy of Animate to the latest using Creative Cloud Desktop application to avail the fix.

Thanks, Sukhesh.

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