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Can´t see images

New Here ,
Mar 15, 2019 Mar 15, 2019

Hello, this is what I see in the Adobe LibraryCaptura de ecrã 2019-03-15, às 20.06.05.pngplease help me

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correct answers 1 Correct answer

Community Expert , Mar 15, 2019 Mar 15, 2019

It seems like you are able to CONNECT to the creative cloud, and it looks like your images are somehow not linked correctly.

I would try quitting all adobe applications, restarting your internet. Then open again and check your library.

If you have the same problem, try logging in Creative Cloud ( Adobe Creative Cloud  ) to see if your images are in the cloud.

Looks like it lost its connection.


You can also open up the creative cloud application, then click on the 33 dots to the right of your profile

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Community Expert ,
Mar 15, 2019 Mar 15, 2019
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Advocate ,
Mar 15, 2019 Mar 15, 2019

Hi Faustilho

In which CC Application are seeing this Minha bibliotheka?

It looks like the links are broken, files have moved.

Maybe some of the workarounds here What to do when the Creative Cloud Libraries panel doesn't load might help.

Generally I think your question will be better served in this forum Adobe Creative Cloud

You are here in the Animate CC forum.

Klaus

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Community Expert ,
Mar 15, 2019 Mar 15, 2019
LATEST

It seems like you are able to CONNECT to the creative cloud, and it looks like your images are somehow not linked correctly.

I would try quitting all adobe applications, restarting your internet. Then open again and check your library.

If you have the same problem, try logging in Creative Cloud ( Adobe Creative Cloud  ) to see if your images are in the cloud.

Looks like it lost its connection.


You can also open up the creative cloud application, then click on the 33 dots to the right of your profile icon, and choose "Preferences"

(see image below)

Screen Shot 2019-03-15 at 2.58.14 PM.png

Under Preferences, choose Files, and in Files Uncheck and then recheck the "Creative Cloud Sync" checkbox.

Screen Shot 2019-03-15 at 2.58.45 PM.png


Hope that helps.

cheers!

mark

headTrix, Inc. | Adobe Certified Training & Consulting
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