CC 2015.2 Export Movie Gif Transparency Bug?

[jeffery wright]

Whether I click Transparency or not, I get a Gif with the white color as transparent!

What exactly is the purpose of that option if it is ignored?

When I deselect 'Smooth' it removes the transparency, but White is replaced with a sort of lavender color! Is this a prank?

What is going on with the development team at Adobe? Why do they think their busy customers have time to cope with this kind of nonsense?

Here's a hint, Adobe: When I click Transparency I expect Transparency. When I do not click Transparency, I do not expect Transparency.

Let me know where I lost you, if you are still baffled.

[jeffery wright]

Timeline screenshot:

Look ma, NO transparency:

The result, WTF?

Let's try this setting:

Are you effing kidding me with this result?

Only Adobe could take this simple, primitive task and make it into a monumental cluster-F of a time waster.

How is it no one checks these things before they release their software?

Does anyone at Adobe have anything to say for themselves? Is there a defense for this?

[Colin Holgate · Accepted solution]

I wanted to reproduce the problem, but I find that export movie is giving me an error, which I'll report.

Meanwhile, do you know that the current version of Animate has an Export Animated GIF option? In that export unchecking transparent makes the background become solid white.

If you wanted to give that a try, and you use the CC menu to do the update, you're given the option of keeping the old version around. If you do that and you don't like the new version you could go back to using the old one. Or you could optimistically do the update, replacing the old version, and if something goes wrong you can download the old version again.

[jeffery wright]

Thanks, I am using the Export Animated GIF option as I am attempting to export an animated gif.

Unchecking Transparency has no effect as I have shown, above.

As you can see in my screengrabs above, Transparency is not checked, but still get Transparency.

[Colin Holgate]

Your subject suggested that you were doing an export movie gif, but your screenshot is from Export Image. The new feature I was talking about is under File/Export/Export Animated GIF.

If you really just want a still image, do you get different results if you choose File/Export/Export Image... instead of File/Export/Export Image (Legacy)...?

For what it's worth, I get opaque white on my Mac, and there may be a Windows specific problem that someone else could try to replicate.

As a backup plan, could you use PNG instead?

[jeffery wright]

Thanks.

Are you saying I have to download and install yet another version of Animate, which is no speedy task, in the slim hope that I may get to complete what otherwise should be a very simple task?

I have a deadline looming quickly where I need to produce dozens of these holiday assets for a global corporation in many languages. I feel once again it was a mistake to rely on Adobe products to help complete such a serious task, but I keep falling for their brand promise, in spite of my numerous disappointing encounters with their products, especially when the chips are down.

In grand Adobe style, I cannot even continue working while "upgrading"...

It's a wonder that anyone relying on Adobe products gets any work done or manages to retain clients at all.

Thanks again.

[Colin Holgate]

What was your answer to the idea of using PNG instead of GIF?

This new version only got released a couple of weeks ago. There's new Photoshop too, and new versions of most Adobe applications.

BTW, if you had an FLA of all of the images I could export the GIFs for you.

[jeffery wright]

Colin, you have been very helpful.

The updated version did do the trick, but this does not let Adobe off the hook for getting it so wrong, for so long... especially considering Gifs have been around for ages and are still widely used.

I appreciate your assistance, and thanks so much. I have a lot of work to catch up on.