Completely White Canvas / Stage

New Here ,
Oct 13, 2021 Oct 13, 2021

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I created a simple animation for our menus. This was a recent project. Last week. I need to make some edits and when opening the entire stage is white. The layers, assets, timeline all fine. I can edit. I just can't see what I'm editing. I've updated, unistalled and reinstalled. This even happens when I try and just create a new project. Please help. NOice in the image I am zoomed out to 16% Its all white.Untitled-2.jpg

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Error , Other , Performance , Product issue

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Adobe Community Professional ,
Oct 14, 2021 Oct 14, 2021

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click the center stage icon>

 

kglad_0-1634226970167.png

 

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New Here ,
Oct 21, 2021 Oct 21, 2021

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This unfortunately did not resolve the issue. 😞 

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Adobe Community Professional ,
Oct 21, 2021 Oct 21, 2021

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does that happen with all fla files?

 

if not, upload your fla to a file server and post a link.

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New Here ,
Oct 21, 2021 Oct 21, 2021

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Its the only fla file I have on my computer at the moment. I don't work of them very often. I've uploaded it to my google drive. I hope that's okay.

 

https://drive.google.com/file/d/1FHeFCgTk6NOpRFwQ8sOKuURVTtpYmiyd/view?usp=sharing

 

 

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Guide ,
Oct 21, 2021 Oct 21, 2021

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Works for me:

schot.jpg

I used a slightly older version of Animate CC to open your file, though.

 

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New Here ,
Oct 21, 2021 Oct 21, 2021

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That might be the answer. An older version. 

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Adobe Community Professional ,
Oct 21, 2021 Oct 21, 2021

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your fla looks normal to me, too.  the problem is your animate.

 

try resetting your preferences, https://helpx.adobe.com/animate/using/set-preferences.html

 

if that fails, uninstall animate (including preferences, restart your computer and then reinstall animate.

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New Here ,
Oct 21, 2021 Oct 21, 2021

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I'll give it a try. If that doesn't work maybe I'll go to an older version. Thanks for your help. 

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