Crash d'Animate au démarrage

[Communication27659139632z]

Bonjour, 

Je n'ai jamais réussi à lancer Animate, alors que je travaille sans difficulté sur Premiere, Indesign, Illustrator, Photoshop... 

Dès le lancement de l'application, j'ai un rapport d'erreur qui s'affiche : <crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF8F4AD5BB6">

en pièce-jointe le rapport complet.

Savez-vous ce que cela veut dire ?

Version Animate : 24.0.8

Merci pour votre aide !

[Communication27659139632z]

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="14.0.0.202310260823_2e78abe" clientVersion="14.0.0.202310260823_2e78abe" applicationName="Adobe Animate" applicationVersion="24.0.8" build="24.0.8.70" source="Windows-Client" crashType="n/a">
<time year="2025" month="4" day="25" hour="10" minute="15" second="43" timeoffset="60" timezone="Paris, Madrid (heure d’été)"/>
<user guid="a54938de-00ba-405c-8df3-ce3c8c86b45a"/>
<system platform="Windows 10 Enterprise" osversion="10.0" osbuild="19045" applicationlanguage="fr-fr" userlanguage="fr-FR" oslanguage="fr-FR" ram="65327" machine="11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz" model="Intel64 Family 6 Model 141 Stepping 1" cpuCount="16" cpuType="8664" cpuFreq="2304 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA RTX A2000 Laptop GPU" description="NVIDIA RTX A2000 Laptop GPU" driverDate="20250314000000.000000-000" driverVersion="32.0.15.7283" videoModeDescription="1920 x 1080 x 4294967296 couleurs" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_25B8&#38;SUBSYS_22D817AA&#38;REV_A1&#92;4&#38;524EA00&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF8F4AD5BB6">
<backtrace crashedThread="0">
<thread index="0">
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<register name="EFL" value="0x0000000000010246"/>
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<register name="LastExceptionFromRip" value="0x0000000000000000"/>
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<dumpType>
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</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
ab6a0e02-797c-486d-b242-3243cedbd5f1
</sessionId>
</crashreport>

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

[kglad]

what does device manager show for graphics?