Crash report Adobe Animate

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Dec 09, 2021 Dec 09, 2021

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Below is the report for the crash i keep getting when trying to export. The scene im exporting has a HUGE background and I feel like that may have something to do with it? Here is the report. Any help would be greatly appreciated as I've worked very hard on this project and i need it finished this week.

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.6.0" clientVersion="4.6.0" applicationName="Adobe Animate" applicationVersion="21.0.0" build="21.0.0.35450" source="Windows-Client" crashType="n/a">
<time year="2021" month="12" day="10" hour="7" minute="19" second="50" timeoffset="600" timezone="E. Australia Standard Time"/>
<user guid="8f5c9aef-e607-4cf3-a7cc-25a9f3e44246"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="19041" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="32703" machine="AMD Ryzen 9 3950X 16-Core Processor" model="AMD64 Family 23 Model 113 Stepping 0" cpuCount="32" cpuType="8664" cpuFreq="3493 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="4095 MB" caption="AMD Radeon RX 6700 XT" description="AMD Radeon RX 6700 XT" driverDate="20211110000000.000000-000" driverVersion="30.0.13033.5003" videoModeDescription="3440 x 1440 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_1002&#38;DEV_73DF&#38;SUBSYS_39801462&#38;REV_C1&#92;6&#38;EAF386A&#38;0&#38;00000019" installedDisplayDrivers="amdxc64.dll,aticfx64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000141BD3B3C">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x0000000141BD3B3C" symbolname="unknown"/>
<stackStatement index="1" address="0x000000014133072D" symbolname="unknown"/>
<stackStatement index="2" address="0x000000014132D6FE" symbolname="unknown"/>
<stackStatement index="3" address="0x0000000141359FA8" symbolname="unknown"/>
<stackStatement index="4" address="0x000000014134B38A" symbolname="unknown"/>
<stackStatement index="5" address="0x0000000141347D12" symbolname="unknown"/>
<stackStatement index="6" address="0x0000000141357C3A" symbolname="unknown"/>
<stackStatement index="7" address="0x0000000141344850" symbolname="unknown"/>
<stackStatement index="8" address="0x0000000141305460" symbolname="unknown"/>
<stackStatement index="9" address="0x000000014067B9A6" symbolname="unknown"/>
<stackStatement index="10" address="0x0000000140665D67" symbolname="unknown"/>
<stackStatement index="11" address="0x000000014067A576" symbolname="unknown"/>
<stackStatement index="12" address="0x00000001408E1D15" symbolname="unknown"/>
<stackStatement index="13" address="0x00000001408E3CAE" symbolname="unknown"/>
<stackStatement index="14" address="0x0000000001A48E12" symbolname="unknown"/>
<stackStatement index="15" address="0x0000000001A1C9B1" symbolname="unknown"/>
<stackStatement index="16" address="0x0000000001A1C87D" symbolname="unknown"/>
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<stackStatement index="26" address="0x0000000001DA1ED2" symbolname="unknown"/>
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<stackStatement index="28" address="0x0000000001DA0F38" symbolname="unknown"/>
<stackStatement index="29" address="0x0000000001DA65A3" symbolname="unknown"/>
<stackStatement index="30" address="0x00000001404416A3" symbolname="unknown"/>
<stackStatement index="31" address="0x0000000001DA0D14" symbolname="unknown"/>
<stackStatement index="32" address="0x00007FFEB588E7E8" symbolname="unknown"/>
<stackStatement index="33" address="0x00007FFEB588E229" symbolname="unknown"/>
<stackStatement index="34" address="0x0000000001D9A150" symbolname="unknown"/>
<stackStatement index="35" address="0x0000000001D9A1BE" symbolname="unknown"/>
<stackStatement index="36" address="0x00000001407EB8F6" symbolname="unknown"/>
<stackStatement index="37" address="0x00000001408E0CBA" symbolname="unknown"/>
<stackStatement index="38" address="0x00000001409AA064" symbolname="unknown"/>
<stackStatement index="39" address="0x0000000001A48E12" symbolname="unknown"/>
<stackStatement index="40" address="0x0000000001A1C9B1" symbolname="unknown"/>
<stackStatement index="41" address="0x0000000001A1C87D" symbolname="unknown"/>
<stackStatement index="42" address="0x0000000001A1C089" symbolname="unknown"/>
<stackStatement index="43" address="0x0000000001D30C04" symbolname="unknown"/>
<stackStatement index="44" address="0x0000000001D42DC2" symbolname="unknown"/>
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<stackStatement index="46" address="0x0000000001A1BC63" symbolname="unknown"/>
<stackStatement index="47" address="0x0000000001D48611" symbolname="unknown"/>
<stackStatement index="48" address="0x0000000001D4A2BA" symbolname="unknown"/>
<stackStatement index="49" address="0x0000000001D49FC2" symbolname="unknown"/>
<stackStatement index="50" address="0x0000000001DA39F2" symbolname="unknown"/>
<stackStatement index="51" address="0x0000000001DA1ED2" symbolname="unknown"/>
<stackStatement index="52" address="0x0000000001DA5269" symbolname="unknown"/>
<stackStatement index="53" address="0x0000000001DA0F38" symbolname="unknown"/>
<stackStatement index="54" address="0x0000000001DA65A3" symbolname="unknown"/>
<stackStatement index="55" address="0x00000001404416A3" symbolname="unknown"/>
<stackStatement index="56" address="0x0000000001DA0D14" symbolname="unknown"/>
<stackStatement index="57" address="0x00007FFEB588E7E8" symbolname="unknown"/>
<stackStatement index="58" address="0x00007FFEB588E229" symbolname="unknown"/>
<stackStatement index="59" address="0x0000000002859501" symbolname="unknown"/>
<stackStatement index="60" address="0x000000000285964B" symbolname="unknown"/>
<stackStatement index="61" address="0x00000001404712E3" symbolname="unknown"/>
<stackStatement index="62" address="0x0000000141C14672" symbolname="unknown"/>
<stackStatement index="63" address="0x00007FFEB5187034" symbolname="unknown"/>
<stackStatement index="64" address="0x00007FFEB7082651" symbolname="unknown"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000DDFB2B6543A1"/>
<register name="RBX" value="0x0000000000000000"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x00000000D96CD890"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x00000000D96CD890"/>
<register name="RSP" value="0x0000000000143890"/>
<register name="RBP" value="0x0000000000002000"/>
<register name="RIP" value="0x0000000141BD3B3C"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
a65cd8e7-2f55-4ece-a23e-3f130bdf4e2b
</sessionId>
</crashreport>

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correct answers 1 Correct answer

New Here , Dec 19, 2021 Dec 19, 2021
I ended up fixing the issue by doi go a lot of Googling possible causes. Turns out that it had nothing to do with the huge drawing. It was a corrupt sound file in my project. So I deleted that sound file, removed it from my library and now it works fine.

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New Here ,
Dec 19, 2021 Dec 19, 2021

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Same issue, in 2 differents PC running Win11.

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New Here ,
Dec 19, 2021 Dec 19, 2021

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I ended up fixing the issue by doi go a lot of Googling possible causes. Turns out that it had nothing to do with the huge drawing. It was a corrupt sound file in my project. So I deleted that sound file, removed it from my library and now it works fine.

 

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