Crashing on Export

Community Beginner ,
Apr 24, 2022 Apr 24, 2022

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In the newest version of animate, I'm experencing consistent crashing and closing when I export a sequence twice or so in the same session. Has anyone else experienced this?

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Error , Performance

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Adobe Community Professional ,
Apr 24, 2022 Apr 24, 2022

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reset your preferences:

 

1.assign (if none now exist) a custom keyboard shortcut:

2.reset your preferences* (you should not give up on this until you've tried several times)

3.confirm you were successful by checking your keyboard shortcut was reset

 

if it's not, return to step 2

 

if it is reset, check if the problem is resolved

 

* press and hold Control+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) as you start Animate.

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Community Beginner ,
Apr 26, 2022 Apr 26, 2022

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I just switched over computers (mac) so my preferences were resent, and the issue has been happening to me consistenly on both systems I believe since the latest update. 

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Adobe Employee ,
Apr 27, 2022 Apr 27, 2022

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@Matty Kiel It is working fine at our end. Can you please share sample fla file and video recording of the issue here for us to take a look ?

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