Crashing when trying to export image

[Michael350754462fch]

Hello, I've been using adobe animate as my main art program and it's been starting to crash alot from exporting images, I have the crash report below, I tried looking around and one source said that it might be something with my GPU and that I have to disable it when booting animate up. I have found a work around through the publish and legacy export image functions but the normal export image seems to not want to cooperate.

Here's the report

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="14.0.0.202310260823_2e78abe" clientVersion="14.0.0.202310260823_2e78abe" applicationName="Adobe Animate" applicationVersion="24.0.12" build="24.0.12.3" source="Windows-Client" crashType="n/a">
<time year="2025" month="10" day="4" hour="9" minute="50" second="1" timeoffset="-300" timezone="Eastern Daylight Time"/>
<user guid="afaad467-be2c-4c62-b86d-1696708c36e3"/>
<system platform="Windows 8 Pro" osversion="6.2" osbuild="9200" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="32607" machine="Intel(R) Core(TM) i9-14900KF" model="Intel64 Family 6 Model 183 Stepping 1" cpuCount="32" cpuType="8664" cpuFreq="3187 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 4070" description="NVIDIA GeForce RTX 4070" driverDate="20250905000000.000000-000" driverVersion="32.0.15.8129" videoModeDescription="3840 x 2160 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2786&#38;SUBSYS_51381462&#38;REV_A1&#92;4&#38;24899DDC&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF864BCB877">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF864BCB877" symbolname="unknown"/>
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</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x00007FF8DDEB7CF0"/>
<register name="RBX" value="0x0000000000000000"/>
<register name="RCX" value="0x00007FF8DDEB7C40"/>
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<register name="RIP" value="0x00007FF864BCB877"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
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<binaryImage start="0x00007FF8DB0B0000" end="0x00007FF8DB0C4000" path="resourcepolicyclient.dll"/>
<binaryImage start="0x00007FF8BF740000" end="0x00007FF8BF890000" path="Windows.UI.dll"/>
<binaryImage start="0x00007FFFCCBF0000" end="0x00007FFFCD7D1000" path="adobe\jvm.dll"/>
<binaryImage start="0x00007FF8DF060000" end="0x00007FF8DF068000" path="psapi.dll"/>
<binaryImage start="0x00007FF8D6EB0000" end="0x00007FF8D6EBA000" path="wsock32.dll"/>
<binaryImage start="0x00007FF8B58D0000" end="0x00007FF8B58DA000" path="adobe\jimage.dll"/>
<binaryImage start="0x00007FF8B2A70000" end="0x00007FF8B2AAC000" path="dbgcore.dll"/>
<binaryImage start="0x00007FF8745C0000" end="0x00007FF8745E5000" path="adobe\java.dll"/>
<binaryImage start="0x00007FFFE0EE0000" end="0x00007FFFE0FB7000" path="adobe\jsvml.dll"/>
<binaryImage start="0x00007FF8AF1F0000" end="0x00007FF8AF209000" path="adobe\net.dll"/>
<binaryImage start="0x00007FF8AECE0000" end="0x00007FF8AECF6000" path="adobe\nio.dll"/>
<binaryImage start="0x00007FF8ADD10000" end="0x00007FF8ADD28000" path="adobe\zip.dll"/>
<binaryImage start="0x00007FF8B25C0000" end="0x00007FF8B25D0000" path="adobe\verify.dll"/>
<binaryImage start="0x00007FF84F0A0000" end="0x00007FF84F0D0000" path="wintab32.dll"/>
</binaryImageSet>
<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

[kglad]

is the crash with one fla only?

[Michael350754462fch]

It's happened in a few files, the one im using thats getting the crash was supposed to be a work around cuz all the other ones were crashing, think it might be one of my symbols but theres a boatload of them, plus, it seems if I try to export in another fla while the "corrupted" one is open also crashes the app

[kglad]

create a new folder on an internal hard drive.

save your problematic fla with a new name into that new folder.

export to that new folder.

any problem?

[Michael350754462fch]

Ok, so if i followed the steps correctly,

I opened the broken fla and "save as" to a new folder on my desktop

then try exporting the images there?

still crashed, maybe I misinterpeted what you said, but if I may, could I maybe send you the fla (via something like google drive) and see if you can take more of a crack at it on your end since you probably know a lot more about the ins and outs of animate?

[kglad]

go ahead. post a link here.

[Michael350754462fch]

https://drive.google.com/file/d/1waqH-n4OP-hUh4LOtq2S5NoRz8y46F50/view?usp=sharing

Also, just wanted to say, thanks for all the help so far 🙂

[kglad]

what are you trying to export?

[Michael350754462fch]

just concept art for a webshow im trying to work on, but whenever I try to export an image, it'll crash, the leagacy export image works and so do the other export option to my knoledge, but its whenever I go to file > Export > Export image is where it crashes

[kglad]

and what's this about

[Michael350754462fch]

never seen that before

[kglad]

me either, but that's what i see opening your fla.

anyway i can publish your fla, but export > image -> an crash

[talk to someone]

yea thats what's been happening on my end, tried looking around and some people said its cuz of my drivers, GPU, coruppted layer or symbol, that kind of stuff.

[Michael350754462fch]

sorry! wrong account, it accidentally switched for some reason, mb, it was still me and my reply

[kglad]

this cradh happens with all fla's?

[Michael350754462fch]

no, it seems to be occuring only in the fla's that contain these assets in particular, one of the symbols is probably corrupted but narrowing checking them one by one would probably take an ungodly amount of time

[kglad]

it should take at most n steps where 2**n = number of assets.  eg, 10 steps for 1000 assets.

[Michael350754462fch]

apologies for not being exactly knowledgable about this but what does this have to do with the exporting crashes? do I have like to many assets or something? Again, sorry, still trying to find my way around this whole thing

[kglad]

no, you probably have a corrupt asset, like you said.

[Michael350754462fch]

figured, I'll try to seperating the bigger groups of assets and narrow them down from there, thanks for the help so far

[kglad]

you can minimize the steps needed using 1/2's