Error Importing illustrator file to animate

[ChrisPruett1]

I try to import an illustrator file to animate and keep getting an error that says "The import did not finish because an unknown error occurred". All of my apps are up to date and I'm on Catalina. 

[kglad]

is that a problem with all illustrator files or just one?

[ChrisPruett1]

Its happening to every file I try to import

[kglad]

reset your animate preferences, https://helpx.adobe.com/animate/using/set-preferences.html