Fatal error, I want a solution quickly

[tahir21802841i31m]

Please solve the problem quickly and quickly
I can't export Adobe Animate files to MP4 format
Even old and previously exported files I can't export

Tried on two computers and every time the export fails

I love Adobe and I am an old customer with you but now I am very upset because my work and projects have stopped

I do not know how to contact technical support to help me. I searched your site and only found this email in my messages

I hope it doesn't take long to solve the problem

Your speaker: Tahir
Award-winning film production on Adobe Animate

[Mario_CR]

Hello Tahir, try rolling back to a previous version of Media Encoder; the current release (22.0) is broken for a lot of users: https://adobe-video.uservoice.com/forums/911308-media-encoder

[tahir21802841i31m]

Thank you very much for responding to me

I want to download the previous version
how?
Thank you for your generosity and kindness

[Mario_CR]

Open Creative Cloud and click the 3 dots right next to the program, then select "Other versions".

[tahir21802841i31m]

Thank you very much
The problem has been resolved

how wonderful you are

You have the most sincere and kindest regards

[Mario_CR]

Glad to hear it.

You're very welcome.