Fatal error, I want a solution quickly

New Here ,
Nov 17, 2021 Nov 17, 2021

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Please solve the problem quickly and quickly
I can't export Adobe Animate files to MP4 format
Even old and previously exported files I can't export

Tried on two computers and every time the export fails

I love Adobe and I am an old customer with you but now I am very upset because my work and projects have stopped

I do not know how to contact technical support to help me. I searched your site and only found this email in my messages

I hope it doesn't take long to solve the problem

Your speaker: Tahir
Award-winning film production on Adobe Animate

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Enthusiast ,
Nov 17, 2021 Nov 17, 2021

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Hello Tahir, try rolling back to a previous version of Media Encoder; the current release (22.0) is broken for a lot of users: https://adobe-video.uservoice.com/forums/911308-media-encoder

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New Here ,
Nov 17, 2021 Nov 17, 2021

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Thank you very much for responding to me

I want to download the previous version
how?
Thank you for your generosity and kindness

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Enthusiast ,
Nov 17, 2021 Nov 17, 2021

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Open Creative Cloud and click the 3 dots right next to the program, then select "Other versions".

Mario_CR_1-1637169459450.png

 

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New Here ,
Nov 17, 2021 Nov 17, 2021

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Thank you very much
The problem has been resolved

how wonderful you are

You have the most sincere and kindest regards

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Enthusiast ,
Nov 17, 2021 Nov 17, 2021

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Glad to hear it.

You're very welcome.

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