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Fermeture automatique de Animate

New Here ,
Jan 31, 2024 Jan 31, 2024

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Bonjour, depuis le début 2024 au minimum, quand je lance Animate que ce soit 2022 ou bien 2024, et que je tente de créer un nouveau projet ou bien d'ouvrir un projet existant, Animate se ferme automatiquement par la suite. J'ai refait l'install depuis Creative Cloud Desktop, les pilotes graphiques de mon pc on été mis à jour depuis (au cas ou il y aurai eu une incompatibilité avec version précédente). Rien n'y fait je ne peux plus travailler avec Animate.

Je ne rencontre pas ce souci avec les autres produits que j'utilise à savoir: Première Pro, Illustrator, Character Animator. 

Je suis ultra novice dans l'utilisation de ce type de logiciel.

Pouvez-vous m'aider SVP ? Merci beaucoup

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correct answers 1 Correct answer

Community Expert , Feb 08, 2024 Feb 08, 2024

glad to hear you got it fixed.

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Community Expert ,
Feb 01, 2024 Feb 01, 2024

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reset your animate preferences.


uninstall animate, including preferences, per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

restart your computer

 

retry opening animate

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New Here ,
Feb 08, 2024 Feb 08, 2024

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Hi kglad, thank you for your reply.

Firstly, I uninstall animate, including preferences, and restart laptop, but without good effect.

After that, my IT department reset completely my windows profil and Animate seems to be work properly now.

I don't know exactly what was the problem, but it's working now.

Thank you again for your advices.

Rgds

Floall

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Community Expert ,
Feb 08, 2024 Feb 08, 2024

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glad to hear you got it fixed.

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Community Expert ,
Feb 01, 2024 Feb 01, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc desktop bugs">

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