Google Fonts not loading in the 'Add Web Fonts' UI in Animate CC

Community Beginner ,
Jun 05, 2018 Jun 05, 2018

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Here's the issue. I'm hoping someone else has experienced this and knows how to fix it:

  • I'm using the latest version of Animate on Windows 10
  • I create an HTML Canvas document with a dynamic text field.
  • I click the globe icon next to the Font Family name to Add Web Fonts and select Google Fonts
  • The interface opens, but, depending on the sort type that I choose, either a small subset of the fonts are listed or none at all.

When I choose Sort by Alphabet, for instance, only the fonts starting with the letter 'A' all the way to 'Bevan' are listed. No more:

gfontscreen.jpg

Other sort types result in 0 fonts displayed. Sometimes I'll see a few fonts displayed, but usually only around 20 or so.

I've had a live support session that resulted in no solution. I noticed they cleared some files (the 'gfonts' folder under the AppData folder).  There's a cache folder there that lists 236 fonts (more than what is displayed in the interface, but still way less than the full Google Fonts list). If I delete the whole gfonts folder and restart Animate, it reappears with the same number of fonts (and same behavior) each time.

It's driving me nuts. Any suggestions would be appreciated.

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correct answers 1 Correct answer

Community Beginner , Jun 08, 2018 Jun 08, 2018
I spoke with tech support and they were able to replicate the issue. So it's a known bug now, at least.Gory Greg

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Engaged ,
Jun 06, 2018 Jun 06, 2018

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I have the same problem, though my Google Fonts has always been a bit flakey (sometimes never showing any fonts) even after resetting preferences. I thought it was a setting.

google fonts.PNG

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Adobe Employee ,
Jun 06, 2018 Jun 06, 2018

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Can you share your case number with me? To share your number, click my picture and use the Message button. I will see what I can do.

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Engaged ,
Jun 06, 2018 Jun 06, 2018

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And please dont forget to come back and give the solution if you get this resolved. Cheers.

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Community Beginner ,
Jun 06, 2018 Jun 06, 2018

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I definitely will. Thanks for posting, btw. It helps to see that the issue is identical for you.

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Community Beginner ,
Jun 08, 2018 Jun 08, 2018

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I spoke with tech support and they were able to replicate the issue. So it's a known bug now, at least.Gory Greg

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Engaged ,
Jun 11, 2018 Jun 11, 2018

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gooneybird​ Thanks for getting back and letting me know!

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Engaged ,
Oct 11, 2018 Oct 11, 2018

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Has this ever been resolved or still being looked at? I still only get to 'Bitter' in the Google Fonts list when I have 'Alphabet' selected in Sort by: . When I search for a font like Hind, which is in Google Fonts, it brings up nothing.

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Community Beginner ,
Oct 17, 2018 Oct 17, 2018

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Just updated Animate today, and the Google Font issue remains. *sigh*

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New Here ,
Oct 17, 2018 Oct 17, 2018

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Also an issue with Typekit. Only a few "A" fonts load in the UI. Have been waiting for 20 minutes for more to load but no deal.

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Community Beginner ,
Oct 17, 2018 Oct 17, 2018

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Yep. Same thing for me.

I was really hoping this was going to be a quick fix.

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New Here ,
Oct 17, 2018 Oct 17, 2018

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I just reverted back to last version. works way better.

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Community Beginner ,
Dec 11, 2018 Dec 11, 2018

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Good news, everyone...this issue has been fixed! I got an email today saying the December update (19.1.0.349) addresses the font problem.  I just tried it out and it looks like ALL of the Google fonts loaded. Note: It takes a while to load them all the first time.

ericr40342292Gory Greg

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Adobe Community Professional ,
Dec 11, 2018 Dec 11, 2018

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These are excellent news!

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Engaged ,
Dec 11, 2018 Dec 11, 2018

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Thanks gooneybird for letting me know so quickly.

Glad it's finally sorted!

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New Here ,
Jan 27, 2019 Jan 27, 2019

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Libre Franklin is not showing up in the google fonts pls help. I have tried everything from signing out of creative cloud to reinstalling versions nothing seems to work.

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Community Beginner ,
May 25, 2021 May 25, 2021

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This issue is still present in Animate 2021 - 3 years on from whe the issue was raised.

Any update on this?

 

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Adobe Employee ,
Jun 09, 2021 Jun 09, 2021

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@Tom Hartney The Google fonts dialog of Animate has infinite scrolling - the content gets loaded continuously only as you scroll down the dialog. I was able to scroll down till 'R' after sorting by "Alphabet" - so it looks fine at my end.

 

This load time depends on the internet speed of your setup as well. Also, make sure you are on the latest version of Animate - 21.0.7.

Let me know if you are still facing the issue.

 

Thanks, Sukhesh.

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Community Beginner ,
May 05, 2022 May 05, 2022

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Still google web fonts not showing on publish.

Adobe fonts do.

Please fix this.

Ron

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Adobe Employee ,
May 09, 2022 May 09, 2022

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LATEST

@ronb99363116 can you please share the sample fla file here for us to look at ? 

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