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html5 canvas video file deleted when file is published or tested

New Here ,
Mar 06, 2017 Mar 06, 2017

2017.1 Release

Build: 16.1.1.0.86

video: mpeg-4 file

I have a video component on my stage, with the source pointing to a file in my folder  - "Videos/myVideo.mp4"

When I Test or Publish the file, the video in my folder disappears, so I'm assuming it's deleted because when I search for the file on my computer I can't find it.

Is anyone else having this issue?

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correct answers 1 Correct answer

Community Expert , Jan 25, 2018 Jan 25, 2018

these are user-to-user forums.

if you can duplicate the issue, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

or contact the Adobe Twitter team at @AdobeCare

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Community Expert ,
Mar 07, 2017 Mar 07, 2017

i've never heard of that.

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Participant ,
Jan 25, 2018 Jan 25, 2018

I'm having same issue today!!  Adobe, have an answer??

rg

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Community Expert ,
Jan 25, 2018 Jan 25, 2018

these are user-to-user forums.

if you can duplicate the issue, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

or contact the Adobe Twitter team at @AdobeCare

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Participant ,
Jan 29, 2018 Jan 29, 2018

I found that I needed to publish to a separate folder.  When publishing the HTML5 file to the same folder as the project, the mp4 files would be deleted (not even to the trash folder).  When publishing to a separate directory all seems to work.

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Community Beginner ,
Oct 30, 2020 Oct 30, 2020

I've had the same problem.

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Community Expert ,
Oct 31, 2020 Oct 31, 2020

if you find a reproducible bug, please report here - https://www.adobe.com/products/wishform.html

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Community Beginner ,
Jun 08, 2021 Jun 08, 2021

I'm having this problem!  What is the solution?

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Community Beginner ,
Jan 07, 2025 Jan 07, 2025

Yes, I'm having the same issue.  This happens every time I select source from the components video's dialogue box, check the javascript and test.  Think Animate is so full of bugs.....

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Community Expert ,
Jan 07, 2025 Jan 07, 2025

i've still never seen this problem, but maybe you all have some different software (eg, av) on your computers.

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Community Beginner ,
Jan 09, 2025 Jan 09, 2025

Figured out the bizarre problem.  I think animate creates it's own video folder, then when you select the 'source' it puts the .mp4 file into that folder.  BUT::::  You need to have a folder outside the 'animate folder' which you most likely called 'video'. or 'videos' and leave it outside the animate directory.  Animate will duplicate the .mp4 and put that file in it's own video directory.  Not very good universal script writing I must say.....  Some how without this 'outside' folder animate just makes your .mp4 dissappear into thin air....

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Community Expert ,
Jan 09, 2025 Jan 09, 2025
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i've never had that problem. export to ame and visually inspect the export folder.

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