I can not get animate 2021 top open

[jenniferw71268300]

i keep trying to open and i keep getting the error that it can't open

[kglad]

reset your preferences, https://helpx.adobe.com/animate/using/set-preferences.html

[Michael William5C5D]

I am currently working on getting the bug reports all sorted out please
bare with me and the other programers as we are doing the best to our
ability to have this issue resolved thank you