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I can't open Adobe Animate 2021

Contributor ,
Dec 09, 2022 Dec 09, 2022

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Process: Adobe Animate 2021 [1192]
Path: /Applications/Adobe Animate 2021/Adobe Animate 2021.app/Contents/MacOS/Adobe Animate 2021
Identifier: com.adobe.Adobe-Animate-2021.application
Version: 21.0.9 (21.0.9.42677)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Animate 2021 [1192]
User ID: 501

Date/Time: 2022-12-09 18:39:49.499 +0100
OS Version: Mac OS X 10.14.6 (18G9323)
Report Version: 12
Anonymous UUID: 3EC28879-D91E-380C-AEBF-078D8027A309


Time Awake Since Boot: 1600 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000018
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [1192]

VM Regions Near 0x18:
-->
__TEXT 0000000100000000-0000000102ffc000 [ 48.0M] r-x/r-x SM=COW /Applications/Adobe Animate 2021/Adobe Animate 2021.app/Contents/MacOS/Adobe Animate 2021


____
2D vector animator since 2000 & PhD

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Community Expert ,
Dec 09, 2022 Dec 09, 2022

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reset your preferences:

 

remove

 

Win:

C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

 

Mac:

/Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and /Users/<username>/Library/Preferences/Adobe/Animate/<version>/

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Community Expert ,
Dec 12, 2022 Dec 12, 2022

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Have you tried a uninstall and reinstall?

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Community Expert ,
Dec 12, 2022 Dec 12, 2022

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@sergiopop75 

 

if you uninstall, select the remove preferences option.

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