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I'm not able to start my CS5 version of flash (FULL version)

New Here ,
Sep 27, 2018 Sep 27, 2018

Mind you, I did have a serial code. but it just says this:

"We are unable to start your subscription for Adobe Flash Pro CS5 subscription edition."

Please help me.

702
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Community Expert ,
Sep 27, 2018 Sep 27, 2018

attach a screenshot of that error message.

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New Here ,
Sep 28, 2018 Sep 28, 2018

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New Here ,
Sep 28, 2018 Sep 28, 2018

I pressed try again, it still doesn't work. not even waiting a few hours worked.

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Community Expert ,
Sep 29, 2018 Sep 29, 2018

do you have a 24 digit serial number for flash cs5?

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New Here ,
Oct 03, 2018 Oct 03, 2018

24 digit?

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New Here ,
Oct 03, 2018 Oct 03, 2018

it still didn't work.

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Community Expert ,
Oct 03, 2018 Oct 03, 2018

do you have a subscription for adobe animate?

do you have a serial number for flash cs5?

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New Here ,
Oct 03, 2018 Oct 03, 2018

I have animate. but the number I used didn't work, and I dunno how to look at my serial number

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Community Expert ,
Oct 03, 2018 Oct 03, 2018

if you have a current subscription for animate you can use that for any version from cs6 to current.  that doesn’t include cs5.

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New Here ,
Oct 03, 2018 Oct 03, 2018

oh... I just want to have adobe flash cs5... I already have cs6, flash 8, mx 2004, and animate. I just want cs5...

that's it...

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Community Expert ,
Oct 03, 2018 Oct 03, 2018

what di you mean by “i want it”?

do you want to buy it?  did you purchase it in the past and want to download the installation file?  something else?

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New Here ,
Oct 03, 2018 Oct 03, 2018

no... i downloaded it from the download cs5 products on the forums. but it says it won't work.

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New Here ,
Oct 03, 2018 Oct 03, 2018

i even used the patch file.

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Community Expert ,
Oct 03, 2018 Oct 03, 2018

you need an old os and you’d, at most, get a 30 day trial.

but more than even those issues, what benefit is cs5 over ca6?

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New Here ,
Oct 03, 2018 Oct 03, 2018

I've always found a fascination with old things. having flash cs5 is kind of like a gift. just being able to download for free by the adobe admins. I just love to look at pre-alphas of games, old versions of apps, etc.

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New Here ,
Oct 03, 2018 Oct 03, 2018

I just want to have a full version...

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New Here ,
Oct 03, 2018 Oct 03, 2018

instead of a trial.... but all that comes up is that error message that I put up days ago.

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Adobe Employee ,
Oct 11, 2018 Oct 11, 2018
LATEST

If you still need help, I suggest getting in touch with our tech support team using this link Contact Customer Care

Thanks,

Preran

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