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Laggy/ Not responding

New Here ,
May 15, 2024 May 15, 2024

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Adobe Animate 2024 opens fine and I can open my files and get into them. BUT when I try to use certain functions such as the selection tool to drag an object it doesn't do anything and gives a loading cersor. The window will go cloudy and tempararily say "Not responding" at the top left-hand corner of the screen. Then it goes back to the program as if nothing ever happened, it doesn't crash or anything. It was working just fine an hour ago but something changed IDK. 

 

Idk if this is relavent but I installed/updated: (I'm pretty sure this problem started before I did these things tho.)

  • Nvidia drivers
  • got microsoft OneDriver
  • intel wireless wifi/bluetooth driver
  • updated windows

 

I have the system requirements if your wondering so it's not that.  

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Download and install , Error , Performance , Product issue

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Community Expert ,
May 15, 2024 May 15, 2024

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if you create a new fla, does that occur?

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New Here ,
May 15, 2024 May 15, 2024

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Yes it does.

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Community Expert ,
May 15, 2024 May 15, 2024

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set a custom keyboard shortcut 

uninstall animate, including preferences 

reinstall animate

confirm the shortcut was reset

then test for lag

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New Here ,
May 15, 2024 May 15, 2024

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I don't know how to do any of that.

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Community Expert ,
May 15, 2024 May 15, 2024

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how much ram does your computer have?

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New Here ,
May 15, 2024 May 15, 2024

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32 GB

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Community Expert ,
May 16, 2024 May 16, 2024

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that's enough, so ram's not the problem.

 

open animate

click edit > keyboard shortcuts

can you see how to add a custom keyboard shortcut and test it?

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New Here ,
May 16, 2024 May 16, 2024

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I'm tracing an image in animate and the image is a 4k MAX RAW photo. My monitor is only 1080. I shrunk the photo down in animate to fit the canvas. Could this be causing the lag?

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Community Expert ,
May 16, 2024 May 16, 2024

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how could that be related to a new fla?

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New Here ,
May 16, 2024 May 16, 2024

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I think I had the tab with it open while I was trying the new fla.

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Community Expert ,
May 16, 2024 May 16, 2024

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restart your computer 

create a new fla

any problem?

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New Here ,
May 16, 2024 May 16, 2024

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Not that I can see, no. But I would like to continue on my original file.

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Community Expert ,
May 16, 2024 May 16, 2024

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i understand, but we're trying to track the problem's cause so answering correctly is important.

 

save your fla.

 

resave (with a different name) after deleting the suspect bitmap from your animate library.

 

how's that fla perform?

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New Here ,
May 15, 2024 May 15, 2024

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Idk if this will load but it's a video of what's going on. (Black screen at first, skip ahead)

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