lost projects

[The Chaos Ent30145612pqnv]

I tried to log into my Animal account this afternoon and it would not let me put in my password.  It insisted that I log in through Google. When I did that, the account - under the email that I used to purchase and use Animate did not have Animate installed. My project were gone and it offered me a free trial. I have the PayPal recept. I know I purchased a year's subscription. I have cleared my cashe and browser history and tried to log back in.  It still insists that I log in through Google and none of my stuff is there.

I have tried the 800 number and have been able to get through to no one - not even when putting myself in the queue.

[kglad]

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html