Missing tutorial assets

New Here ,
Apr 12, 2021 Apr 12, 2021

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Hi all,

 

I'm sure I'm missing something very simple here but when I try and load in a new Animate tutorial from the dashboard (longtime Adobe user, first-time Animate!) I have no files coming up in assets in default or in custom. The cloud icon is greyed out at the bottom as well. 

 

This means I cannot actually get any of the assets to try and learn how to use the programme.

 

I've installed and reinstalled it to see if that was an issue but nothing helps.

 

Any ideas? I've attached a screenshot to highlight the area I mean.

 

 

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How to , Product issue

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Adobe Community Professional ,
Apr 13, 2021 Apr 13, 2021

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what tutorial is that?

 

kglad_0-1618321765931.png

 

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New Here ,
Apr 13, 2021 Apr 13, 2021

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Any of them. When I load up Animate I've tried a couple (pig run, farmer, icon) and none of them are showing the files in assets.

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Adobe Community Professional ,
Apr 13, 2021 Apr 13, 2021

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open animate>click help>hands-on tutorial>rocket launch - interactive.

 

kglad_0-1618324625605.png

 

 

what happens?

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New Here ,
Apr 13, 2021 Apr 13, 2021

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So this one it loads up (as it did with the others) but where there is no interaction with the assets window there isn't an issue. When I tried the others it opens the file but when I go to drag something in from assets nothing is there.

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Adobe Community Professional ,
Apr 13, 2021 Apr 13, 2021

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ok, so if you select the pig run hands-on tutorial, you are unable to drag the sky to the stage?

 

kglad_0-1618326131299.png

 

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New Here ,
Apr 13, 2021 Apr 13, 2021

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That's correct. They don't even show up when I search for them. It's as if the files haven't installed but there was no option to do this on either install? 

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Adobe Community Professional ,
Apr 13, 2021 Apr 13, 2021

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embed (per my first message) a screenshot of your static panel after searching for sky as shown in my previous screenshot

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New Here ,
Apr 13, 2021 Apr 13, 2021

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Stuart5FB3_0-1618326843905.png

 

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Adobe Community Professional ,
Apr 13, 2021 Apr 13, 2021

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i don't know why you're not downloading those assets, but your computer needs to be internet connected and you probably need to be signed into adobe.com.  if it is connected and you're signed in, you could try resetting your preferences and seeing if that makes a difference, https://helpx.adobe.com/animate/using/set-preferences.html

 

you can also use online tutorials which include downloadable files, View all Adobe Animate tutorials and Animate tutorials | Learn how to use Animate (adobe.com)

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New Here ,
Apr 13, 2021 Apr 13, 2021

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I'm fully connected to the internet and signed in as well. I've checked preferences and reset them but no change and the sync settings are only valid on older versions it seems.

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Adobe Community Professional ,
Apr 13, 2021 Apr 13, 2021

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i don't have anything synced via animate (it's not currently available) and the tutorial assets load for me.  i also see the cloud icon fade-out and unclickable.

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New Here ,
Jul 06, 2021 Jul 06, 2021

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Hi, Stuart5FB3,

 

I was wondering if you ever figured this out? I'm having the same problem right now.

 

 

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New Here ,
Jul 06, 2021 Jul 06, 2021

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Hi, really sorry but I didn't get any further with this. In the end I just used the machine that had installed the tutorials correctly (I was trying to setup my home machine to match my work one).

 

Sorry I couldn't be more help

 

 

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New Here ,
Sep 08, 2021 Sep 08, 2021

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I just installed Animate and also having this issue.  Trying to go through the tutorial but no "Farmer" exists in the objects.

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Adobe Community Professional ,
Sep 08, 2021 Sep 08, 2021

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While I can drag and drop the farmer character to the stage, there's an entire category missing. The tutorial says to go to Assets > Default > Animated > Rigs > Walk - but there's no "Rigs" section. Something is broken for sure.


Animator and content creator for Animate CC

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Adobe Community Professional ,
Sep 09, 2021 Sep 09, 2021

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are you checking this dropdown

 

kglad_0-1631206707510.png

 

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New Here ,
Sep 09, 2021 Sep 09, 2021

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I'm an idiot. I was looking in "Animated" objects, and the farmer isn't animated. I found him in the "Static" dropdown.  Thanks for the reply.

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Adobe Community Professional ,
Sep 09, 2021 Sep 09, 2021

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you're welcome 

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