No audio in adobe animate

[Danish280389284oth]

My Adobe Animate doesnt play any audio , my audio file is 44hHz and 16bit and the sound only plays in test. 

Dont knkw if this related or not but i also got a huge fps drop when i starts playing the animation like , ive set the animation to 60 fos but it plays at around 30 to 34 fps. for now atleast , the fps problem somehow fixed but the audio problem still persist

[kglad]

if you have an html5/canvas project you can't initialize sound until there's user interaction (eg, a mouse click).

[Danish280389284oth]

im already using action script ver and i alr set it to stream to hear while scrubbing but theres still no sound. the wave form is there but nothing plays

[kglad]

can you hear sound on youtube, for example?

if so, can you hear you sound when you platy it in the animate library?

[Danish280389284oth]

the audio works on audacity , adobe premiere and like filmora x or smth but only broken in animate

[kglad]

does it play in the animate library?

[Danish280389284oth]

yup.

[kglad]

double check that the sound's timeline sync property.

[Danish280389284oth]

ah , and how do i do that?

[kglad]

close animate

restart animate

open your project 

click the keyfrane containing your sound

look at the properties panel

if sync is set to stream, make sure the sound's layer extends and has no other keyframe, then test

[Danish280389284oth]

i did exactly that and still has no sound , i tested it on another install of adobe animate on another pc and it works flawlessly. its just my animate

[ert994]

select the frames with the audio, go to properties and change the audio from "event" to "stream"

[Danish280389284oth]

thats. what i already did from the start

[ert994]

saw the other comments. If Animate can process it on another PC but not your main one, would you mind reinstalling animate?

[Danish280389284oth]

for 4 times , yes i did it already...

[kglad]

upload your fla to a file server and post a link. i'll fix it for you.

[Danish280389284oth]

https://file.io/O4JPb9oxTJQ1

[kglad]

everything works fine for me.

here's a video of the test:  https://www.kglad.com/Files/forums/test_sound.mp4

[Danish280389284oth]

id guess its a pc problem. thanks for helping , btw do you know where i should start on diagnosing?